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The World Leader In Serving Science
Field Service Engineer II, LCMS
Location
California
Posted
62 days ago
Salary
$34 - $46 / hour
Seniority
Mid Level
Job Description
Field Service Engineer II, LCMS
Thermo Fisher Scientific
• Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment at customer labs • Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software • Train customers in equipment and software • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer • Regularly attend factory provided technical and service training on newest innovative products developed by Thermo Fisher Scientific • Must be team focused while working in conjunction with Service and Sales teams • Review customer data and run factory protocols to troubleshoot instrumentation • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
Job Requirements
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field and 2+ years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments or Advanced degree
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Ability to read and interpret technical documentation and schematics
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Experience documenting service activities and preparing detailed reports
- Ability to effectively train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Demonstrated success in meeting customer satisfaction goals
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Strong problem-solving abilities and capacity to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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