• Act as a visible partner in customer governance and executive forums • developing and implementing strategic plans in partnership with the commercial team • Build partnered stakeholder relationships • Lead customer-specific projects to address key account needs • Advance and report on customer-facing value scorecards • Ensure account plans are current, actionable and informed by commercial insights • Program manage cross-divisional responses to customer surveys, RFI/RFPs, and complex requests.

• Run end-to-end launch playbooks: scoping, test plans, latency/quality checks, pricing & quotas, docs, and announcement assets. • Coordinate with model providers to integrate, QA, and hit ship dates. • Maintain clear versioning and release notes; manage deprecations and migrations. • Build internal tools to help speed up the model onboarding process. • Build internal evals to evaluate models and endpoints quickly. • Document internal processes and prime them for automation.

• lead and scale service operations initiatives across the organization • drive alignment between strategy and execution, ensuring consistency and efficiency • program & initiative management of key strategic priorities • leverage data and feedback for improvement • define and manage key performance metrics • partner with senior leadership across Services, Sales, and Operations • drive implementation of new processes and tools • evaluate initiative effectiveness and adjust strategies for sustained results

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Position Overview We're currently expanding our remote team and looking for dependable, detail-oriented individuals to join us as a Travel Operations Coordinator. In this role, you'll assist with organizing travel arrangements, supporting client requests, and helping ensure trips are coordinated smoothly from planning through confirmation. This position is ideal for individuals who enjoy managing details, working with digital systems, and supporting clients behind the scenes while contributing to memorable travel experiences. No prior travel industry experience is required training and ongoing guidance are provided to help you get started confidently. What You'll Be Doing - Support clients by helping organize travel plans based on their preferences and schedules - Research destinations, accommodations, cruises, tours, and transportation options - Assist with coordinating reservations using approved supplier booking platforms - Provide helpful travel information and recommendations when needed - Communicate with clients through email, phone, and online messaging tools - Monitor booking updates, confirmations, and itinerary adjustments - Keep accurate records of client details and reservation information - Stay informed on travel promotions, supplier updates, and destination highlights What We're Looking For - Interest in coordination, planning support, or travel-related services - Strong attention to detail and organizational skills - Comfortable working independently in a remote environment - Confident using computers and web-based tools - Reliable high-speed internet connection required - Must be 18 years of age or older - Must reside in the United States, United Kingdom, or another qualifying region - No previous travel experience required — structured onboarding included Why Applicants Choose This Opportunity - Fully remote role with flexible scheduling options - Step-by-step onboarding and continued training support - Access to professional travel platforms and supplier resources - Eligibility for travel incentives and industry discounts - Opportunities for advancement within a growing remote team