• Completes amendment activities within assigned projects and ensures amendment deliverables meet customer expectations, as well as contracted milestones by providing accurate projections, report updates, and ongoing risk assessments. • Supports the amendment implementation strategy at country and site levels, within a region or globally • Supports understanding of amendment scope, classification and timelines • Supports requests of country resources in Clarity • Collaborates with project teams on amendment planning • Discusses financial coverage for an amendment with the Project Lead • Tracks amendment related actions and facilitates updates within applicable system(s) • Schedules and conducts progress check calls with project teams • Updates Principal Investigator Amendment Notification and Amendment Implementation Letters • Liaises with the Regulatory Affairs Leads and project teams to assess amendment’ submission requirements and country submission timelines • Prepares and distributes the Amendment Progress Report and other applicable study reports to project teams to act on compliance gaps as applicable, directly in systems, providing a deadline for feedback • Updates forecasting and actuals for amendment related units according to Clarity monthly deadlines • Informs project team members when amendment activities have been completed • Supports risk identification and contingency planning pertaining to amendments • Introduces roles and responsibilities to project team • Requests access to study related systems

• Lead the end-to-end implementation process for new customers, from kickoff to go-live • Gather and analyze client requirements to tailor our platform to their workflows • Configure customer environments, dashboards, and integrations based on best practices • Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders • Conduct training sessions and knowledge transfer for client teams • Troubleshoot and resolve technical and operational issues during onboarding • Continuously document and refine implementation playbooks, templates, and checklists • Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff • Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live

• Provide leadership and subject-matter expertise across post-sales customer lifecycle for enterprise imaging solutions. • Oversee a team delivering workflow assessments, configuration, training, reporting builds, and go-live support for radiology and cardiology departments. • Drive customer success, adoption, and outcomes through effective delivery of digital implementation services. • Own workflow, configuration, and application deliverables throughout the full lifecycle of assigned projects. • Partner with customers to understand clinical and operational needs and conduct workflow assessments. • Ensure readiness for go-live, including training and validation; support post-go-live check-ins to drive customer satisfaction. • Lead, coach, and develop a team of workflow experts.

• Fully understand all elements important to the customer that may impact deployment and communicate this effectively with internal teams. • Deploy Odyssey to customers; ensuring successful completion of contractual requirements and go-live milestones. • Build strong partnerships and lines of communication with internal and external stakeholders. • Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support. • Drive all customer growth and adoption, leading to successful renewal. • Ensure we’re deploying customers in a scalable and effective way; i.e. don’t re-invent the wheel for every new customer.