• Provide onboarding guidance and project management support to the amazing nonprofits we serve • Own multiple onboarding and Professional Services projects or variable customer sizes at once • Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction. • Lead and coordinate milestone and miscellaneous customer configuration calls • Serve as a product expert who can effectively utilize resources to find answers to customer questions • Perform training and workshop sessions for projects you are managing as needed • Provide basic data mapping and import services during the implementation process • Develop a deep understanding of our nonprofit customers’ business and operations • Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience • Serve as an extremely effective project manager.

Job DetailsLevel: EntryJob Location: Remote - Richfield, OH 44286Position Type: Full TimeSummary: This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on launch project coordination, back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant I role will work with new clients to configure and launch Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and system launch. Duties / Responsibilities: Manage multiple concurrent customer launch projects, ensuring each remains aligned with defined timelines and milestones. Coordinate and manage the onboarding configuration and technology integration timeline with customer. Monitor customer progress and provide regular, actionable check-ins to keep customers accountable to key launch deliverables and due dates. Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions). Maintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities. Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management. Exercise independent discretion to drive customer participation in setting up and training aspects of launch. Create/design training webinar content. Effectively adhere to implementation timeline with the customer. Execute detailed configuration procedures and confirm functional. Confirm customer expectations are being met for product and staff training rollout. Report customer “pulse” evaluation (include in health metrics). Maintain clear customer records for launch progress within the designated tool. Maintain competitive understanding of Navigate360’s primary competitors. Ensure a timely response to customer requests. Other duties as assigned. QualificationsRequired Qualifications: Associates or Bachelors Degree; or equivalent years of experience Passion for ensuring the physical safety of students, faculty, and staff Excellent analytical and problem-solving skills Excellent verbal and written (email) communications skills Dynamic communication presence Ability to manage multiple time-sensitive projects and priorities and meet established deadlines. Experience documenting processes and creating customer-facing reference materials. Experience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.) Highly competent in PC/Mac operating systems and Microsoft Office365 Applications Preferred Qualifications: Bachelor’s degree 1-2 years of Education-Tech SaaS configuration and support experience 1-2 years of customer software training over the phone Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education Experience with Student Information System integrations (Clever, ClassLink, PowerSchool) Bilingual English/Spanish Normal Working Hours and Conditions: Core business hours are generally 8:00 am – 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations. Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement. Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

• Deliver excellence in Operational Engagement and day to day management on key facility accounts • Provide end user support, training, and change management on software app deployments • Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy • Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making • Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise • Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers

Job Description Summary The Sr Services Manager for Radiology & Cardiology Imaging Workflow Services provides leadership and subject‑matter expertise across the post‑sales customer lifecycle for enterprise imaging solutions. This role oversees a team of Clinical Workflow Specialists (CWS), Report Configuration Specialists (RCS), and Application Specialists who deliver workflow assessments, configuration, training, reporting builds, and go‑live support for radiology and cardiology departments. The manager drives customer success, adoption, and outcomes through effective delivery of digital implementation services, ensuring quality, efficiency, and operational excellence. The role impacts approaches, programs, and ways of working within the functional area and has moderate autonomy, guided by professional practices and policies. Strong operational judgment and leadership skills are required. Job Description Roles and Responsibilities Customer Delivery & Digital Implementation - Contribute to the implementation of enterprise imaging workflow solutions across radiology and cardiology departments. - Own workflow, configuration, and application deliverables throughout the full lifecycle of assigned projects. - Participate in workflow architecture, design decisions, configuration planning, testing, and validation to ensure alignment with customer expectations. - Partner with customers to understand clinical and operational needs; conduct workflow assessments and design strategies tailored to their environment. - Provide standardized recommendations on workflow, application setup, clinical reporting, measurement protocols, and image management. - Ensure readiness for go‑live, including training, validation, and clinical adoption planning; support post‑go‑live check-ins to drive customer satisfaction. Team Leadership & Development - Lead, coach, and develop a team of radiology and cardiology workflow experts, serving as a resource on best practices. - Provide guidance and direction in workflow optimization, clinical reporting, and imaging system configuration. - Conduct regular 1:1s, performance evaluations, development planning, and competency management. - Act as a mentor to less-experienced colleagues and support skill development across the team. Operational Excellence & Quality - Ensure high-quality delivery across workflow assessments, application configuration, reporting builds, and training sessions. - Monitor team utilization, productivity, and adherence to quality management system (QMS) processes. - Apply technical and operational judgment to solve moderately complex issues and escalate risks appropriately. - Use internal data and customer feedback to drive continuous improvement, including updated SOPs and standard work. Cross-Functional Collaboration - Work closely with Project Management, Engineering, Product Management, Integration, and Customer Success teams to ensure seamless delivery. - Support roadmap discussions by providing workflow insights and field feedback. - Collaborate with internal teams to troubleshoot clinical workflow, reporting, and imaging configuration issues. Influence & Communication - Explain complex or sensitive workflow and configuration concepts to customers and internal stakeholders. - Build consensus across clinical users, technical teams, and leadership groups. - Influence decision‑making by applying domain expertise and data-driven recommendations. - May lead small to medium-sized initiatives or projects with moderate risk and resource requirements. Required Qualifications (USA Only) - Bachelor's degree from an accredited university or college and at least 4 years of experience in Services and/or Digital Implementation Services. OR - Associate's degree and at least 6 years of experience in Services and/or Digital Implementation Services. Desired Characteristics - Strong oral and written communication skills. - Strong interpersonal and leadership skills. - Demonstrated ability to analyze and resolve problems. - Proven ability to lead programs and projects. - Ability to document, plan, market, and execute programs. - Established project management skills. - Experience in radiology or cardiology imaging workflows, reporting, PACS/VNA, DICOM/non‑DICOM management, or clinical informatics preferred. - Experience mentoring or managing clinical or technical implementation specialists. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No