• Provide leadership and subject-matter expertise across post-sales customer lifecycle for enterprise imaging solutions. • Oversee a team delivering workflow assessments, configuration, training, reporting builds, and go-live support for radiology and cardiology departments. • Drive customer success, adoption, and outcomes through effective delivery of digital implementation services. • Own workflow, configuration, and application deliverables throughout the full lifecycle of assigned projects. • Partner with customers to understand clinical and operational needs and conduct workflow assessments. • Ensure readiness for go-live, including training and validation; support post-go-live check-ins to drive customer satisfaction. • Lead, coach, and develop a team of workflow experts.

• Fully understand all elements important to the customer that may impact deployment and communicate this effectively with internal teams. • Deploy Odyssey to customers; ensuring successful completion of contractual requirements and go-live milestones. • Build strong partnerships and lines of communication with internal and external stakeholders. • Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support. • Drive all customer growth and adoption, leading to successful renewal. • Ensure we’re deploying customers in a scalable and effective way; i.e. don’t re-invent the wheel for every new customer.

• Provide onboarding guidance and project management support to the amazing nonprofits we serve • Own multiple onboarding and Professional Services projects or variable customer sizes at once • Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction. • Lead and coordinate milestone and miscellaneous customer configuration calls • Serve as a product expert who can effectively utilize resources to find answers to customer questions • Perform training and workshop sessions for projects you are managing as needed • Provide basic data mapping and import services during the implementation process • Develop a deep understanding of our nonprofit customers’ business and operations • Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience • Serve as an extremely effective project manager.

Job DetailsLevel: EntryJob Location: Remote - Richfield, OH 44286Position Type: Full TimeSummary: This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on launch project coordination, back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant I role will work with new clients to configure and launch Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and system launch. Duties / Responsibilities: Manage multiple concurrent customer launch projects, ensuring each remains aligned with defined timelines and milestones. Coordinate and manage the onboarding configuration and technology integration timeline with customer. Monitor customer progress and provide regular, actionable check-ins to keep customers accountable to key launch deliverables and due dates. Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions). Maintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities. Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management. Exercise independent discretion to drive customer participation in setting up and training aspects of launch. Create/design training webinar content. Effectively adhere to implementation timeline with the customer. Execute detailed configuration procedures and confirm functional. Confirm customer expectations are being met for product and staff training rollout. Report customer “pulse” evaluation (include in health metrics). Maintain clear customer records for launch progress within the designated tool. Maintain competitive understanding of Navigate360’s primary competitors. Ensure a timely response to customer requests. Other duties as assigned. QualificationsRequired Qualifications: Associates or Bachelors Degree; or equivalent years of experience Passion for ensuring the physical safety of students, faculty, and staff Excellent analytical and problem-solving skills Excellent verbal and written (email) communications skills Dynamic communication presence Ability to manage multiple time-sensitive projects and priorities and meet established deadlines. Experience documenting processes and creating customer-facing reference materials. Experience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.) Highly competent in PC/Mac operating systems and Microsoft Office365 Applications Preferred Qualifications: Bachelor’s degree 1-2 years of Education-Tech SaaS configuration and support experience 1-2 years of customer software training over the phone Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education Experience with Student Information System integrations (Clever, ClassLink, PowerSchool) Bilingual English/Spanish Normal Working Hours and Conditions: Core business hours are generally 8:00 am – 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations. Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement. Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.