• Identify creative ways to engage with our strategic accounts balancing a top-down/bottom-up strategy to fulfill ARR growth goals. • Unlock upsell and expansion potential with existing book of business and align strategic goals. • Augment account plans, uniform messaging, prospecting approach, and strategic direction for the current clients in our named book of business. • Develop and maintain strong, long-lasting relationships with key clients in the health plan sector. • Provide feedback to the product development team to ensure our offerings remain competitive and relevant. • Conduct regular account reviews to assess performance and identify areas for improvement. • Understand each client's unique needs and objectives and align our solutions to meet them. • Work closely with Customer Success to ensure overall account satisfaction and become an escalation point for addressing any concerns. • Demonstrate comprehensive knowledge of relevant healthcare trends, priorities, challenges, and opportunities and how PointClickCare solutions align and support. • Monitor the competitive landscape and market trends in healthcare data and technology. • Analyze data and reports to provide insights and recommendations to clients. • Ensure deliverables arrive on time and fulfill customer requirements, creating an exceptional customer experience.

• Build and maintain strong, long-term relationships with enterprise-level clients across the US and LATAM. • Understand each client’s business objectives and align program strategies accordingly. • Ensure high levels of client satisfaction through proactive communication and strategic guidance. • Act as the main liaison between clients and internal teams. • Oversee the execution of ongoing agricultural and beekeeping initiatives, ensuring projects are delivered on time, within scope, and within budget. • Coordinate closely with operations, technology, and commercial teams to ensure seamless implementation. • Monitor project milestones and performance metrics. • Provide regular updates and reports to clients regarding progress and outcomes. • Identify upsell and cross-sell opportunities within the existing portfolio. • Proactively explore new service opportunities within current accounts. • Support the identification and pursuit of potential new partnerships within the region. • Contribute to strategic account planning and revenue growth initiatives.

• Primary contact for all aspects of LBS for the customer • Sell the entire portfolio of LBS (Histology Consumables, Histology Instrumentation, Advanced Staining Instrumentation, Advanced Staining Consumables, Digital Pathology and Point of Sale Service) • Achieve and exceed region’s quarterly and annual sales quota, strategic and unit sales mix objectives, profit goal and market share goals • Forecast monthly revenue projections utilizing the company CRM (Salesforce.com) • Drive and provide support on customer evaluations, installations and training across the product lines • Develop, solidify and maintain, high-level relationships within key accounts (including Top 10) in assigned geography • Maintain competent working knowledge of Danaher Business System tools and utilize such knowledge in all interactions with internal and external customers

• Develop and execute local business strategy according with EMEA guidelines and deliver sustainable growth and significant share win based on a deep understanding of local market dynamics, future trends and competitive landscape. • Research and identify opportunities in line with strategic directives to generate sales, increase the installed base penetration, upsell existing contracts and expand the portfolio of solutions sold. • Use Danaher Business Systems (DBS) tools, implement Daily Work and Standard Management on Funnel Management and Forecasting.