Technical Support Engineer - Central Time Zone Accelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing. With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group. If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you. About the Role: As a Tier 1 Technical Support Engineer, you’ll be the first line of defense for our customers, ensuring they get the support they need to use Pentera’s platform effectively. You’ll gain hands-on experience in security testing, work closely with cybersecurity specialists, and develop a deep understanding of penetration testing—all while helping customers solve technical challenges. Roles & Responsibilities: Manage non-critical customer issues through our ticketing system, from acknowledgment to resolution or escalation. Triage and troubleshoot technical issues, ensuring prompt and effective resolution. Provide exceptional customer support using Salesforce, following Pentera’s support procedures and best practices. Maintain and contribute to our knowledge base to help streamline future troubleshooting. Collaborate with internal teams to escalate complex cases and ensure customer success. 1-2 years of experience in tech support, desktop support, or a related role OR a degree in Computer Science, IT, Cybersecurity, or Computer Engineering. Strong technical troubleshooting skills. Basic Linux knowledge (command-line experience is a plus). Excellent communication skills and a team-player mindset. A problem-solver with sharp attention to detail and a "get things done" attitude. The ability to work independently while thriving in a collaborative environment. It will be great if you have: Basic knowledge of any programming language Technical writing skills (creating documentation, troubleshooting guides, etc.). Experience with Bash scripting, penetration testing tools, or cybersecurity fundamentals. Previous experience in customer-facing technical roles. We look forward to getting to know you! We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!

About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. Working in engineering: Working at Nintex as an engineer means building more than just software; it’s about making a tangible impact with every line of code. Our engineers are process experts, developing the industry’s most complete process and automation platform to transform the way people work. If you’re interested, curious and want to learn and do more, the sky is the limit here. We take a solutions-oriented and collaborative approach, constantly innovating our business and products. About the role: As a Cloud FinOps Engineer, you are responsible for collecting and analyzing data related to the organization's cloud and SaaS expenses, seeking ways to improve the accuracy of forecasting, budgets and implementing savings. You will work as part of a team to implement and maintain FinOps practices and methodologies, with a focus on analyzing cloud usage and spending data to identify areas for cost optimization. Additionally, you are responsible for overseeing the planning and implementation of cloud strategies for services within our various cloud environments, including guidance on deployment best practices, governance, and cost-management policies. To succeed in this role, you must possess excellent analytical skills to translate complex cloud spending data into actionable insights and recommendations. This role is hybrid in either OKC, Oklahoma or Bellevue, WA. Your contribution will be: Closely partner with Engineering teams to analyze cloud and SaaS data, spend trends to identify cost optimization and improved usage opportunities and create specific recommendations. Responsible for and input into the design and adherence to quality controls centered around FinOps. Work with the teams to ensure proper tagging and allocation of cloud resources for accurate cost tracking and reporting (both initially and ongoing) Create FinOps focused knowledge articles/documentation and promote FinOps best practices/concepts to arm and empower teams. Recommend and/or implement strategies to optimize costs, such as right-sizing resources, purchasing reserved instances or savings plans, and shutting down unused resources. Provide input into and assist with the monitoring and reporting on cloud usage against budget and forecast, explore trends in cloud and SaaS spend.  Assist with detecting, investigating, and escalating anomalies and unplanned spikes. Create reports, dashboards and alerts to track spending and usage trends and the potential impact of cost optimizations Where required, assist in implementing, maintaining and governing the FinOps practice. Keep up to date with industry trends, best practices, and emerging technologies related to FinOps. Implement a mechanism to attribute cloud and SaaS spends back to individual departments, projects, or teams. Recommend and/or implement automatic cost optimization strategies, such as shutting down non-production environments outside of working hours. Recommend and/or implement governance mechanisms to prevent wasteful resources. Collaborate with cloud and SaaS service providers to understand pricing models and discount opportunities. Where appropriate, negotiate contracts and pricing with vendors to ensure cost-effectiveness. Input into the mediation between competing technical priorities across teams. To be successful , we think you need: 2+ years of experience in Cloud FinOps engineering analysis and Cloud cost optimization 4+ years in cloud operations role managing Cloud environments, budgets, forecasts and implementing financial controls. Strong principles of financial analysis Proven analytical skills and experience with cost optimization Working knowledge of the public cloud providers Ability to query, transform, analyze and summarize data efficiently and accurately Ability to communicate effectively and deliver presentations Excellent SQL querying, Excel and PowerPoint skills Understanding of cloud cost management tools Experienced in containerized environments, microservices, Terraform and serverless. Experience in one or more automation/development languages (PowerShell, Command Line Interface, Python) Solid understanding of application architecture, network technologies, and infrastructure architecture Experience working on multi-million-dollar environments Cost savings and cost optimization mindset Ability to drive savings Nice to have: FinOps Certified Practitioner/Associate/Professional from FinOps Foundation What’s in it for you? Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including Global Gratitude and Recharge Days Flexible, paid time off policy Employee wellness programs and counseling resources Meaningful peer recognition and awards Paid parental leave Invention/patenting assistance Community impact, paid volunteer time, and opportunities Intercultural learning and celebration Multiple tools through which to learn and grow, and an incredible global community View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf . Target Compensation Range (US ONLY): 120,000 - 140,000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate's skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.

• Develop new features and optimize existing code for VyOS, ensuring efficient and maintainable implementations. • Collaborate with developers to review and validate code changes, test feature implementations, and provide feedback on bugs, optimizations, and feature proposals. • Create technical content, including solution briefs, datasheets, and graphical materials, tailored to address specific networking use cases and technical requirements. • Design, deploy, and configure network infrastructures using VyOS and other networking equipment to meet project objectives and performance standards. • Design and deploy PoC scenarios using VyOS, documenting configuration setups, performance benchmarks, and solution viability for customer-specific requirements. • Diagnose and resolve network performance, security, and connectivity issues, utilizing advanced debugging and analysis tools. • Investigate escalated technical issues, conduct root cause analysis, and deliver reproducible solutions or detailed technical reports for development resolution. • Conduct functional, performance, and regression testing for VyOS features and fixes, creating and maintaining detailed test documentation. • Develop and manage automated test frameworks for repetitive test cases, enhancing testing accuracy and efficiency. • Enhance testing methodologies by introducing advanced tools and frameworks to optimize validation processes and outcomes. • Conduct interoperability testing with third-party systems to ensure seamless integration of VyOS into diverse networking environments. • Maintain a centralized knowledge base with detailed, technically accurate articles and solution documentation to support internal and external stakeholders.

• Provide timely, efficient, and empathetic customer support through email tickets, ensuring clear communication and resolution. • Employ active listening and a deep understanding of customer scenarios to troubleshoot creatively and tailor solutions to individual needs. • Manage and prioritize the support ticket queue effectively, and schedule calls with customers for quicker issue resolution when necessary. • Offer proactive support by anticipating and addressing potential customer questions or concerns. • Collaborate closely with cross-functional teams, including Development and Product, to report software defects, gather troubleshooting information, and relay customer feedback to aid in product improvement. • Guide users through ActivTrak deployment and utilization, focusing on installation, account configuration, user management, dashboard interpretation, and integration setup.