• Durchführung von Installationen direkt auf den Flächen der Kunden • Einweisung und Schulung der Ansprechpartner vor Ort • Schulungen von Fachhandelspartnern und Endkunden • Vermessung und Analyse von Golfplätzen und Grundstücken • Dokumentation der Messergebnisse mit dem Tool Miamapo • Technischer Support und Problemlösung direkt beim Kunden • Telefonische Beratung bei technischen Fragen • Dokumentation aller Aktivitäten im CRM-System • Unterstützung bei Messen, Veranstaltungen und Kundenevents • Enge Zusammenarbeit mit dem Vertriebs- und Produktteam, um Kundenfeedback direkt in die Weiterentwicklung der Produkte einfließen zu lassen

About Brightfield At Brightfield, we are revolutionizing the way organizations manage their workforce. As a pioneer in workforce analytics, our AI-powered platform, TDX (Talent Data Exchange), helps the world’s largest companies make smarter decisions about how they design, source, and manage their extended workforce. With over $573B in real-world workforce spend data from 139 countries, we provide the insights our customers need to reduce costs, manage risk, and unlock new levels of agility and performance. Since 2006, we’ve been trusted by the Global 2000 to guide strategic workforce decisions with clarity and confidence. We are a fully remote team of data-driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning. At Brightfield, how we work together matters—and we’re building a company where curious, driven people can do their best work. About the Role We are looking for a Director of Training & Enablement to define, build, and deliver training and enablement initiatives that empower Brightfield’s customers and teams. This role will be responsible for building the training infrastructure, designing and implementing scalable learning initiatives that enhance our customer’s knowledge and skills to maximize their experience with Brightfield’s TDX platform. The ideal candidate is a strategic and hands-on leader with expertise in developing engaging, easy-to-consume training content across multiple modalities—virtual, in-person, and asynchronous. They have a deep understanding of the customer lifecycle and will work cross-functionally with Customer Success, Data & Analytics, Sales, Product, and Marketing to ensure that our customers and internal teams are equipped with the knowledge, tools and resources needed to succeed. What You’ll Do Develop and execute a global training and enablement strategy for both customers and internal customer-facing teams. Design and deliver training programs that support customer onboarding, adoption, retention, and expansion. Create and manage training content across multiple formats, including virtual, in-person, and asynchronous learning. Ensure alignment between enablement programs and the customer journey, providing the right knowledge, tools, and resources at each stage. Leverage LMS and enablement tools to track engagement, measure effectiveness, and optimize the delivery of training programs. Facilitate and deliver live and on-demand training sessions for customers and internal teams. Develop role-specific training for Customer Success, Sales, and other support teams to enhance customer interactions and product knowledge. Build and maintain a learning library to provide ongoing access to training resources. Develop deep expertise in TDX and leverage that knowledge to collaborate cross-functionally, ensuring training programs evolve alongside product enhancements and directly contribute to product development. Implement certification programs to help customers deepen their expertise in Brightfield’s TDX platform. Continuously analyze training impact using AI and data-driven insights and feedback to refine and improve programs. Stay current on industry trends and best practices to enhance enablement initiatives. Who You Are

• Colaborar com as áreas de negócio/operação na identificação e avaliação de ideias para automatização e robotização (fases de Descoberta e Avaliação) • Participar e elaborar análises funcionais de acordo com a metodologia estabelecida • Apoiar a Fábrica de Desenvolvimento Técnico durante a fase de desenvolvimento • Dar suporte à área de negócios durante o uso regular da ferramenta e sempre que for necessário atualizá-la (demandas/melhorias) • Garantir a qualidade das automações e prevenir possíveis falhas

• Take over from Sales and Sales Engineering and lead kick off meetings • Be the single point of contact for the integrator customer throughout the project lifecycle • Collaboratively create material schedules based on the customer’s timeline • Communicate progress, roadblocks and suggested solutions proactively to the customer and internal stakeholders at all stages of the project • Develop the project budget with assistance from management • Issue purchase orders for locally sourced products, equipment, services, etc. • Collaborate with Project Engineering and Supply Chain regarding transport planning • Ensure that building specs are confirmed in an initial site survey • Present the project plan to the end-customer and integrator • Create project schedules • Secure installation contractors and share instructions/drawings • Initiate change orders • Initiate customer invoicing at key milestones in SAP • Keep track of project spend • Identify project risks or uncertainties, escalate issues to the relevant project stakeholders, take mitigative action to stay within the project timeline • Be accountable for the automation installation with the assistance of a lead commissioning engineer • Work with a stow US Racking Project Manager to ensure racking is installed on time and within the needed automation specification