• Customer Relationship Management: Build and maintain strong relationships with key stakeholders within client accounts. Act as a trusted advisor to guide clients in leveraging our CX platform for maximum impact, ensuring long-term satisfaction and value realization. • Account Ownership & Renewals: Own the entire post-sale lifecycle for assigned accounts, including ensuring timely contract renewals, driving retention strategies, and mitigating churn risks. • Growth Opportunities: Identify and execute on opportunities for upselling and cross-selling across existing client portfolios. Leverage deep knowledge of clients’ business needs and our product offerings to provide tailored solutions. • Data-Driven Decision Making: Use client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize customer success. Monitor key success metrics (e.g., adoption rates, usage patterns) to proactively address potential challenges and maximize renewal probability. • Collaboration & Networking: Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service. Identify new contacts and departments within existing accounts to expand product adoption and customer footprint. • Customer Advocacy: Act as the voice of the customer within the company. Gather feedback and communicate customer needs and insights across product, sales, and marketing teams to help guide the direction of product development and marketing strategies.

• Develop Strong Partnerships Internally and with Client Partners: Ensure client satisfaction through development of strong relationships with client counterparts. Own the definition, delivery, and demonstration of client success to exceed client expectations. Ensure internal alignment on client deliverable and timeline prioritization, risks, and opportunities. • Monitor and Measure Success: Provide clients with KPI and insight reports based on your data analysis expertise. This includes the creation of reports and insights leading to performance improvement recommendations during our client partnerships to demonstrate Sift RCM product ROI. Understand client goals (individual and organizational) to inform value measures and definitions of success. Communicate value achievement consistently with internal and client executives. • Deliver Value to Clients Utilizing Sift Products and Processes: Collaborate with internal teams and client counterparts to identify opportunities for client RCM improvement and value achievement using Sift solutions, aligning with client needs and business goals. • Be the Voice of Customer for Product Development: Collaborate with Sift product owners and the development team to shape the product strategy and roadmap for Sift solutions, serving as the voice of customer guiding decisions relative to client usability, value, and business goal achievement. • Deliver High-Quality Work and Ensure Seamless Collaboration: As a growing company, Sift expects team members to perform assignments with a high degree of autonomy. This includes being the front line to respond to client data and analysis requests. Maintain internal and external stakeholder relationships ensuring we exceed delivery and client value generation expectations. • Demonstrate Subject Matter Expertise in Healthcare Revenue Cycle: Utilize your prior experience working in healthcare revenue cycle to be a SME assisting both internal Sift team members as well as your client counterparts in simplifying the complexities of RCM. Maintain current knowledge of best practices and changes that impact the healthcare/RCM industry.

Role Description Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by: - Confirming appointments with clients via phone calls, emails, or other communication channels. - Maintaining accurate records of client interactions and updating client information in our database. - Managing the calendar and resolving issues promptly and professionally. - Collaborating with the sales and operations teams to ensure seamless communication and client satisfaction. - Proactively identifying opportunities to enhance the client experience and providing feedback for process improvement. Qualifications - Excellent communication skills, both verbal and written. - Strong interpersonal skills with the ability to build rapport quickly. - Self-driven & motivated. - Exceptional organizational and time-management abilities. - Prior experience in customer service, account management, or a related field is preferred. - Proficiency in using CRM software and other relevant tools. - Should be located in New York State or should have been a New York City resident for at least 5 years for 100% Remote. Requirements - Primarily weekday day and evening shifts; weekend availability required as needed. Benefits - Bonus based on performance. - Opportunity for advancement. - Training & development. - Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction. - Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement. - Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time. - Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. - Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more. Company Description Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.

Prominence Advisors is actively seeking an Epic Cadence/Referrals Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine. At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients. Who We Are Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.