• Own the technical leadership to enable the customer teams across GCS • Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps • Deliver technical training and/or train SMEs to lead training sessions • Set strategy and direction for reflecting customer voice and product use cases back into the product teams • Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

• Design, develop, and maintain scalable and high-performance features for our core Ruby on Rails application. • Collaborate with cross-functional members to gather requirements, design solutions, and implement new features. • Optimize application performance, database queries, and overall system architecture. • Write clean, maintainable, and testable code following best practices and industry standards. • Conduct code reviews and provide constructive feedback to junior team members. • Identify and troubleshoot software defects, performance bottlenecks, and system failures. • Stay up-to-date with the latest trends and advancements in Ruby on Rails and web development.

• Define and maintain the system and architecture vision across the portfolio. • Drive cybersecurity, compliance, and accreditation strategies (RMF, FedRAMP, IL5/IL6, FIPS). • Lead RFID engineers, network engineers, survey teams, and principal engineers delivering across projects. • Translate mission requirements into scalable, secure, and interoperable system designs. • Ensure project engineering teams are aligned, resourced, and executing to standards. • Coach engineers across disciplines; raise the bar on technical rigor and delivery quality. • Partner with product, PMO, and customer success leads to deliver solutions that meet mission and compliance needs. • Anticipate and mitigate technical, compliance, and delivery risks before they impact customers.

• Own and drive architecture decisions across our stack, setting patterns the whole team builds on • Lead complex, ambiguous product challenges end-to-end—from technical design through shipping to end users • Mentor other engineers through code reviews, design feedback, and pairing • Partner with Product, Design, and Clinical teams to translate clinical workflows into scalable solutions • Identify and drive improvements to technical debt, reliability, and developer experience • Champion AI tools in your daily workflow and help establish team-wide best practices