UserEvidence

• You'll be part of a senior engineering team responsible for stabilizing and evolving UE Advocacy. Depending on focus area, you may work in one of three lanes: - **Re-architecture.** Port modules from the legacy Express API to the new Hono API with full integration test coverage. Decompose large React components (3,000-5,000 LOC pages) and convert .jsx to strict-mode .tsx. Improve frontend performance — bundle splitting, dynamic imports, mobile-first defensive coding, embed reliability. Harden data integrity by introducing real state machines and typed enums. - **Feature work.** Build new customer-facing features behind feature flags with canary rollouts, against PM-written acceptance criteria. Follow established backend patterns and frontend conventions exactly — we have reference modules for a reason. - **Bug triage and fixes.** Investigate customer-reported bugs using New Relic traces, structured logs, and database queries. Reproduce, fix, and add tests to prevent regression. Most bugs live in legacy code; finding them is a code-archaeology skill. Across all three lanes, you will: • Write clean, maintainable, well-tested code following established patterns • Conduct thoughtful peer code reviews and respond constructively to the same • Use automated code review (Macroscope), automated tests (Bun, Vitest, Playwright), and canary deploys as your safety net — not manual full-app QA • Troubleshoot production issues using New Relic, structured logs, and direct database queries

Role Description UserEvidence is a SaaS platform that unlocks stories from happy customers, and automatically creates a library of beautiful content assets. We are the only platform purpose-built to unlock customer love at scale. Credibility and noise are huge issues in B2B marketing and sales. We believe companies can sell a lot more when they let their customers do the talking, and show real-life evidence and feedback from their users. About this role. UE Advocacy is a customer advocacy product we acquired because it fits our north-star mission. The product demos beautifully and customers love what it does, but the codebase was built fast and is now showing the strain. We are in active remediation: - Porting a legacy Express API to a modern Hono/Bun backend - Decomposing oversized React pages - Hardening data integrity - Retiring AWS Lambdas in favor of in-monorepo BullMQ workers - Adding real test and observability coverage We need senior engineers who can ship inside a codebase under construction, follow established patterns rigorously, and trust the safety net (canary deploys, feature flags, automated review) instead of relying on manual full-app QA. Qualifications - At least six years building software in a team environment, or equivalent demonstrable experience. - At least four years working professionally with TypeScript, including in strict mode. - Production experience with at least one modern Node/Bun backend framework (Hono, Fastify, Express, Koa, or similar). - Production experience with a typed ORM (Prisma strongly preferred; Drizzle, TypeORM, or similar are acceptable). - Production experience writing complex SQL queries against PostgreSQL. - Production experience with a background job system (BullMQ, Sidekiq, Celery, SQS-backed workers, or similar). - Production experience with React. Next.js experience is a strong plus. - Production experience writing integration tests against a real database. - Comfortable working in a codebase under active rewrite. - Comfortable working remotely in an autonomous environment. - Able to collaborate during US time zones. - Must be located in South or Central America. - AI-forward — required, not optional. Requirements - Write clean, maintainable, well-tested code following established patterns. - Conduct thoughtful peer code reviews and respond constructively to the same. - Use automated code review (Macroscope), automated tests (Bun, Vitest, Playwright), and canary deploys as your safety net. - Troubleshoot production issues using New Relic, structured logs, and direct database queries. - Drive agents to do substantive work, not just autocomplete. - Ship real production code substantially authored by an agent. - Produce artifacts that make agents more effective. - Comfortable in agent-driven workflows. Benefits - Competitive salary and bonus + a large equity stake. - Unlimited PTO + 13 paid holidays per year. - $4,000 equipment allowance for your first two years, $3,000 budget every following two years. - Health, dental, vision insurance. - Individual learning + development budget (up to $2,500/year). - Flexible work schedule and remote work options. - Coworking space membership reimbursement. Company Description While we are a fast growing remote-first tech startup, we prioritize a fulfilling and stable lifestyle for our employees. We have a real opportunity to get to $50M/yr+ in recurring revenue within 4-6 years and see a large exit, but we’re going to do so in a smart and sane way that is financially prudent and ensures that any exit substantially benefits all employees rather than simply founders and investors. We want everyone to have a good work-life balance - there will of course be (a lot of) times where we’re grinding, but we want to enjoy the journey, not only the destination. Remote work and flexibility will be key, and we will also bring together our team in Jackson Hole (or other cool locations) once a year. Our culture is one that prioritizes creativity, honest and open communication, transparency, smart risk-taking, humility, and growth.

• Define and build customer advocacy programs • Turn real customer usage and outcomes into compelling proof assets • Identify, tier, and activate customer champions within UserEvidence • Create reusable best-practice materials and examples • Contribute to practitioner-first content • Partner with Sales and Customer Success to ensure structured customer proof shows up in revenue conversations • Work closely with Product Marketing, Sales, and CS to embed customer credibility across our GTM motion

Why you should apply Customer marketing isn’t taken seriously enough. Too often, it’s treated as support or a case-study factory. It only matters if it impacts pipeline, revenue, and retention. This role is how we prove it. If we say customer proof matters, we’ll show exactly how we use it in renewals, expansion, and live deals — using our own product. We’re building the system that makes that repeatable. We need someone who wants to own it. This role is equal parts thinker and doer. You’ll design how advocacy and proof should work here — and you’ll execute it. You’ll build the systems, activate customer champions, create assets that show up in real revenue conversations, and represent UserEvidence publicly. You’ll report to the VP of Marketing and work closely with Product Marketing, Sales, and Customer Success. We’re only considering applicants based in the United States.

• Design, develop, and maintain scalable and high-performance features for our core Ruby on Rails application. • Collaborate with cross-functional members to gather requirements, design solutions, and implement new features. • Optimize application performance, database queries, and overall system architecture. • Write clean, maintainable, and testable code following best practices and industry standards. • Conduct code reviews and provide constructive feedback to junior team members. • Identify and troubleshoot software defects, performance bottlenecks, and system failures. • Stay up-to-date with the latest trends and advancements in Ruby on Rails and web development.

- Flexible position with option to work In-person (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY) or fully remote - Large equity stake + competitive salary + benefits - Will work directly with the VP build the CS function from ground up - Full-cycle customer success including onboarding, implementation, expansion, and retention - Opportunity in proven, de-risked market - founders’ first company in this space acquired for $90M+ by SurveyMonkey

- Own the full sales cycle from prospecting through close and expansion — focusing on $50K–$250K+ ACV deals. - Build strategic account plans to land new logos and expand across business units, geos, and teams. - Identify whitespace opportunities and develop tailored expansion plays in partnership with Customer Success. - Align platform value to each stage of the buyer journey across multiple stakeholders — including CMOs, Heads of Advocacy, Enablement, RevOps, and CS leaders. - Collaborate with marketing, SEs, and CS to build demos, business cases, and enterprise-wide solutions. - Accurately forecast and report pipeline stages, risk, and expansion potential.