Job Closed
This listing is no longer active.
AI Engagement Manager
Location
United States
Posted
163 days ago
Salary
$150K - $225K / year
Seniority
Senior
Job Description
AI Engagement Manager
builder
• Own post-sale outcomes for a set of strategic enterprise accounts, with a focus on adoption, retention, and expansion. • Work hands-on with teams at some of the world’s largest enterprises to understand their workflows, development practices, and organizational constraints, and help adapt Builder to fit how they actually work. • Partner closely with Customer Engineers during technical onboarding and early implementation, then carry ownership forward as customers move into sustained usage and scale. • Guide customers through change management as they adopt AI-assisted and AI-powered workflows, helping build habits that stick rather than one-time successes. • Translate customer goals and constraints into clear success criteria, helping define what “good” looks like as automation and AI play a larger role in production workflows. • Connect product usage and customer behavior to real business outcomes, using those insights to drive retention, expansion, and deeper adoption across teams. • Serve as a trusted advisor to both technical and non-technical stakeholders, including engineers, product managers, designers, and executives. • Act as a strong voice of the customer internally, partnering with Product and Engineering to surface patterns, gaps, and opportunities to serve our customers.
Job Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Product Management, consulting, or a similar customer-facing role in a technical SaaS environment.
- Practical experience and fluency with AI concepts including agents, models, and AI-assisted workflows, with the ability to discuss strengths, limitations, and real-world implications with customers.
- A strong technical foundation and comfort working close to modern web development workflows, APIs, and developer tools. You should be credible with engineers and able to reason about systems and tradeoffs.
- Experience driving adoption of complex products where change management, workflow redesign, or new operating models were required.
- Comfort operating in ambiguity and helping customers move forward and see the possibilities in an evolving environment.
- Strong communication skills and executive presence, with the ability to align stakeholders across engineering, product, and business teams.
Benefits
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Mental health days. We encourage you to take at least one per quarter to recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k (for US based team members). Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
Related Guides
Related Categories
Related Job Pages
More Artificial Intelligence Jobs
• Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. • Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes. • Containment: Number of successful automated/bot interactions vs. escalations (transfer to agent). • Accuracy in intent recognition and helpfulness of automated solutions. • Customer Satisfaction (CSAT). • Continuous improvement in conversational AI and channel automation performance metrics. • Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; translating business requirements into customer-focused conversational solutions. • Manage the end-to-end development and implementation of conversational AI features, collaborating with different stakeholders; incl.giving support to internal teams for the operational readiness before implementation. • Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. • Identify opportunities and potential new use cases for additional AI applications, collaborating with different stakeholders. • Stay updated with the latest conversational AI trends and best practices.
AI Led Practice – Inpatient & ED Hospital Radiology
Imagen TechnologiesPowering the future of primary care
• Reading X-ray, Ultrasound, MRI, and CT • Physicians will read from individual work lists, customized based on capabilities
• Reading X-ray, Ultrasound, MRI, and CT • Physicians will read from individual work lists, customized based on capabilities
