• Shape architecture for platform subsystems (databases, calculation engines, UI frameworks, file systems, APIs, licensing) • Evaluate design options, identify tradeoffs, and ensure long-term performance, scalability, security, and maintainability • Drive consistency in design patterns and engineering standards across the codebase • Own technical delivery of features from design through release • Translate business and product requirements into clear technical specifications • Lead investigations of complex bugs, performance issues, and cross-module interactions • Conduct code reviews and coach engineers on writing maintainable and scalable code • Partner with QA on test strategies and provide technical analysis during triage • Serve as an escalation point for Support on advanced technical issues • Provide technical input during roadmap planning and raise technical debt concerns • Collaborate on QA automation efforts and CI/CD pipeline improvements • Document designs and share knowledge across the team

• Owning the design and implementation of features within our Javascript stack that engage customers and have a meaningful impact on people’s lives. • Iterating on new and existing features to improve user experience and performance. • Actively contribute to the adoption of strong software architecture, development of best practices, and new technologies. • Improving the maturity of our technical stack with engineering best practices. • Being part of the code review process and helping to mentor other engineers. • Contribute technically to projects by being a hands-on coder, removing roadblocks, and repairing technical issues. • Partner with members of product, growth, marketing, customer experience, and other teams to refine and improve our product continually in an agile process. • Helping to have higher levels of uptime & supporting the on-call rotation will help the business run 24/7.

• Take end-to-end ownership of a production cloud service • Instrument, monitor, and analyze system behavior • Improve and maintain build, test, and delivery systems • Modernize existing code and dependencies • Maintain and improve the security posture of the system • Adapt the platform to handle increasingly large and complex customer data sets • Drive automation and self-service capabilities • Work closely with teammates to share knowledge and review designs • Collaborate with product managers and support teams • Participate in an on-call rotation and contribute to incident response

About Crumdale Specialty: Crumdale Specialty is a diversified insurance firm providing custom, self-funded healthcare solutions to a limited distribution network of brokers, consultants, and agents nationwide. Ranked on the Inc. 5000 Fastest Growing Companies and Best Workplaces, we leverage industry expertise, superior talent, data analytics, and a disruptive mindset to manufacture, underwrite, and administer agile, transparent, and cost-saving solutions. We optimize the fragmented health benefits supply chain to reduce health benefit costs and create better outcomes for employers and employees. At Crumdale, people come first. We strive to make a positive impact on the people we serve. We believe this starts with the passion and purpose of our team. Our company culture is rooted in alignment, innovation, and integrity. About the Job: The Medical TPA Generalist supports day-to-day administration of self-funded health plans, acting as a liaison between employers, members, providers, networks, and carriers. This role is accountable for accurate eligibility and enrollment, compliant COBRA administration, precise claims processing, provider data maintenance, reporting, and general plan operations. Success looks like clean data, timely processing, regulatory compliance, and an excellent stakeholder experience. Key Responsibilities Eligibility & Enrollment - Verify participant eligibility based on plan rules; maintain accurate member records across systems - Process new hires, life events, dependents, and terminations; coordinate with HRIS/payroll for seamless integrations - Support open enrollment—including file auditing, ID card issuance, and communications COBRA Administration - Identify qualifying events; send election and coverage notices within regulatory timelines - Process elections, track premium payments, and manage reinstatements/terminations - Maintain documentation and audit trails to ensure compliance and avoid penalties Claims Processing & Payment - Review and adjudicate medical (and ancillary) claims for accuracy, medical necessity, eligibility, and plan coverage - Apply plan provisions, fee schedules, network pricing, coordination of benefits, subrogation, and benefit limits - Issue EOBs, process payments/denials, and flag potential fraud, waste, or abuse - Partner with vendors (e.g., repricing, PBM, stop loss) to resolve discrepancies Plan Building & Design Support - Set up and maintain employer plan builds, coverage tiers, and accumulators - Assist with SPDs, plan documents, amendments, and member communications - Validate implementations and changes for operational readiness and compliance Provider Maintenance - Maintain provider data (demographics, NPI/Tax ID, EFT/ERA details); manage onboarding and updates - Coordinate with networks and repricing partners to ensure accurate discounts and routing - Research and resolve provider payment and data issues Reporting & Operational Support - Manage vendor-facing technical operations by coordinating requirements, troubleshooting file integrations, and ensuring accurate claim and eligibility data exchange - Assist in designing, modifying, and executing SQL-based processes to support operational workflows, automate data handling, and resolve system or file discrepancies - Generate standard and ad hoc operational and claims reports for clients and internal stakeholders - Support data validation, reconciliations, month-end close activities, and audits - Track issues, document resolutions, and contribute to process improvements and SOPs - Assist with utilization review coordination and cost-management analytics as needed Customer Service & Billing - Provide responsive support to employer groups, members, and providers with clear, empathetic communication - Assist with billing, premium collection, cash application, and reconciliations - Ensure adherence to ERISA, HIPAA, ACA, COBRA, MHPAEA/Parity, and applicable state mandates