• Define and own the payments product vision and multi-year roadmap for a B2B2C vertical SaaS platform. • Lead strategy across embedded payments, onboarding, pricing, settlement, payouts, refunds, disputes, and reconciliation. • Ensure payments are tightly integrated into core SaaS workflows, driving merchant adoption, retention, and ARPU. • Evaluate and launch new capabilities such as industry-specific payment flows, financing, subscriptions, and value-added services. • Deeply understand the needs of platform customers (businesses) and their end users (consumers). • Design intuitive experiences for merchant onboarding, configuration, reporting, and cash flow visibility. • Optimize checkout and payment flows to maximize conversion, authorization rates, and customer satisfaction. • Partner with engineering to deliver highly reliable, scalable payment systems that support peak volumes and growth. • Translate complex platform requirements into clear PRDs, APIs, and success metrics. • Coordinate across risk, compliance, finance, operations, sales, and customer success to deliver end-to-end solutions. • Own the product partnership with Risk, Compliance, and Legal to meet requirements including PCI, AML, KYC/KYB, and card network rules. • Balance friction and fraud prevention across merchant onboarding and end-customer payment flows. • Define and track KPIs including payment adoption, take rate, authorization rate, payment success rate, fraud loss, and settlement SLAs. • Use data, experimentation, and customer insights to prioritize roadmap decisions. • Serve as the payments domain expert within the product organization. • Mentor PMs and raise the bar for platform thinking and execution. • Influence senior leaders with clear narratives around tradeoffs, risk, and opportunity.

• Manage Luna’s Platform and Web applications that support scheduling, billing / claims processing, and other operational workflows. • Identify, plan, and shepherd the release of new features and enhancements with a focus on scale, reliability, and support for new customer experiences. • Conduct ongoing user research, including interviews and usability testing. Define and track success metrics such as workflow automation, cost optimization, and feature effectiveness to measure impact and guide prioritization. • Closely support Engineering by clearly communicating requirements and product decisions, monitor the status of in-progress development, engage in Quality Assurance processes, and partner with the Engineering Manager in sprint planning, execution, and reviews. • Partner with Engineering to enhance APIs, data models, and shared services that support multiple applications and enable consistent, scalable development across teams.

• Drive business outcomes for LaunchDarkly’s core products • Partner with engineering and design to define feature delivery • Lead strategic planning, market and customer research • Build and maintain deep customer relationships • Partner with go-to-market teams to launch and promote new features

• Ship agentic experiences for marketers. • Make decisions with data. • Prototype before you spec. • Ship the platform pieces. • Build and evolve activation foundations for third-party destinations (exports, paid media integrations). • Instrument everything. • Work the retail problem. • Lead in the room. • Operationalize AI safely.