• Listen to and monitor calls for customer satisfaction, compliance, and conformity with BHG processes. • Performs live call monitoring and provides performance data to management teams. • Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices.” • Support the overall Quality Assurance work flow by conducting customer call evaluations and providing feedback to Leadership Teams. • Collect, Coordinates, Evaluate, and provide call data for coaching, feedback and reporting. • Strong attention to detail. • Follow compliance policy and procedure.

• Work on QA projects and teams, performing functional testing and unit testing for Web, API and Mobile, including testing of microservices. • Experience with Appium and test automation using Appium and Java. • Work in Agile environments and participate in agile ceremonies such as Daily, Review and Retrospective. • Communicative: communicate clearly and build good working relationships with team members. • Self-disciplined: manage your own tasks and stay organized. • Collaborative: support the team and other QAs whenever necessary and possible. • Proactive with a strong sense of ownership.

Apogee Global RMS is looking for a Senior QA Test Engineer who will play a critical role in ensuring product quality, reliability, and performance across the entire development lifecycle. This role requires strong analytical skills, hands‑on testing expertise, and the ability to collaborate closely with engineering, product, and DevOps teams to deliver high‑quality releases. Key Responsibilities: - Develop and execute comprehensive test plans, test cases, and test scripts - Perform manual and automated testing across web, API, and backend components - Identify, document, and track defects through resolution - Validate functionality, performance, security, and usability across releases - Collaborate with developers to troubleshoot issues and improve product quality - Contribute to automation frameworks and CI/CD testing pipelines - Ensure regression coverage and maintain test documentation - Participate in sprint planning, reviews, and quality gates

Role Description The Hypersonic Aeropropulsion Test Engineer will provide critical engineering support to Arnold Air Force Base. This role will involve planning, executing, and analyzing hypersonic propulsion system tests in ground test facilities. The ideal candidate will possess a strong understanding of hypersonic aerodynamics, propulsion systems, and test methodologies. Qualifications - Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or a related field. - 3+ years of experience in hypersonic aerodynamics and/or propulsion testing is preferred. - Familiarity with ground test facilities and data acquisition systems. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Experience with data analysis software (e.g., MATLAB, Python) is a plus. Requirements - Must have an active and transferable DoD security clearance with current investigation at the required level. - Must be able to maintain the required clearance. Benefits - Comprehensive health insurance options. - Generous 401K plan. - Competitive salaries. - Continuous career growth opportunities. - Flexible schedules including remote work. - Mentoring and performance incentives. Duties - Develop and review test plans, procedures, and data reduction techniques for hypersonic propulsion system testing. - Support the integration of test articles into ground test facilities. - Monitor and analyze test data in real-time, identifying anomalies and ensuring test objectives are met. - Prepare technical reports and presentations summarizing test results and conclusions. - Collaborate with a multidisciplinary team of engineers, technicians, and government personnel. - Contribute to the continuous improvement of test processes and methodologies. - Maintain a safe and efficient work environment. - Stay abreast of advancements in hypersonic propulsion technology. Desired Qualifications - Bachelor's degree in Physics, Mechanical Engineering, or Aerospace Engineering. (Seeking undergrads or junior engineers looking to acquire graduate level degrees.) - Familiarity with ground test facilities and data acquisition systems. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Experience with data analysis software (e.g., MATLAB, Python) is a plus. - An advanced degree and background or coursework related to the technical areas described above is a plus. - Proficiency with Scientific Python (primary code) and Matlab (secondary). - The ability to effectively communicate orally and in writing with senior staff and peers. - Communications must be clear, concise, and at the appropriate level. - Must be timely, efficient, and produce work of acceptable quality. - Completed work must meet project/program objectives. - Must exhibit and foster cooperation and teamwork, enhance customer relations, and actively promote rapport with customers. - Must utilize resources effectively to accomplish mission. - Focused adherence to safety and security requirements in an office-based environment is required.