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Senior Conversion Rate Optimisation Manager

Conversion Rate OptimizerConversion Rate OptimizerFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Ireland

Posted

94 days ago

Salary

0

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Conversion Rate Optimisation Manager

Quadient

• Define and implement E-commerce UX and CRO strategy to enhance the customer experience, drive growth in acquisition and retention and increase LTV across key markets. • Develop and implement strategies to improve performance and conversion rates across all e-commerce touch points performance (including a website, emails, ads). • Analyze data, customer feedback and user behavior to identify opportunities for improvement. • Create a A/B and MVT roadmap and conduct testing to optimize E-commerce assets performance and improve conversion rates. • Conduct customer surveys and gather insights to inform business decisions. • Collaborate with Marketing, RnD and IT teams to ensure a seamless customer journey. • Monitor and report on customer satisfaction metrics and KPIs

Job Requirements

  • Bachelor's degree in Business, Marketing, or a related field; Master's degree preferred.
  • Proven 7+ years’ experience in CX and CRO, ideally in a B2B e-commerce setting.
  • Strong understanding of customer journey mapping and user experience (UX) principles.
  • Proficiency with CRO tools and platforms.
  • Strong understanding of customer segmentation, data analysis, and personalized marketing techniques.
  • Experience with CRM and E-commerce tools is a plus.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights.
  • Strong written and verbal communication skills.

Benefits

  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

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