• Provide proactive and reactive technical support for audio-visual and unified communications systems, including installation, maintenance, troubleshooting, and repair. • Deliver small integration and installation projects to specification, on time and within budget, maintaining the highest quality standards. • Support the commissioning and handover of larger projects, ensuring smooth transition into service operations. • Work safely and efficiently on customer sites, adhering to company health, safety, and quality procedures. • Liaise with Project Engineers, Project Managers and the Global Service Desk to coordinate site activities, resolve issues, and ensure seamless communication with clients and contractors. • Maintain accurate service and installation records, ensuring timely completion of electronic reports and job documentation. • Provide onsite cover when required to ensure consistent service delivery and support across client sites. • Set up, operate and support AV systems for live events, conferences, and presentations as required. • Conduct or support system training for clients and colleagues, promoting best practices in system use and maintenance. • Calibrate and maintain test equipment, ensuring readiness and compliance. • Identify and communicate opportunities for service improvements or project work through close collaboration with account and operations teams. • Support colleagues during peak demand or absence periods, maintaining a flexible and professional approach. • Comply with all information security policies, standards, and procedures. • Other duties as required or assigned by company management

• Create, deploy, and maintain a standardized, secure, and monitored remote work environment on all company-provided laptops, ensuring productivity, security, and compliance across our distributed workforce • Implement "full visibility and control" on company-owned hardware • Develop and maintain standardized, hardened laptop images for different employee roles • Implement remote wipe and lockdown capabilities for lost, stolen, or offboarded devices • Maintain inventory tracking and asset management for all company laptops • Implement and manage comprehensive security controls on all company laptops • Deploy and configure employee monitoring solutions on all company laptops • Create management dashboards for productivity and security metrics

• Design, build, and maintain observability platforms using tools such as Splunk, Datadog, Rapid7, and similar ecosystems • Ingest, normalize, and enrich diverse telemetry sources, including application telemetry, cloud and infrastructure logs, network data, and security events • Architect alerts and dashboards that prioritize actionable signal over noise for SOC, NOC, Infrastructure, and Engineering teams • Partner with cross-functional stakeholders to understand how data is consumed and what “actionable” means in real operational contexts • Define and enforce telemetry standards and best practices to ensure consistency, scalability, and long-term maintainability • Continuously improve detection and monitoring maturity by reducing alert fatigue and improving time-to-detect and time-to-respond • Anticipate future observability needs based on platform scale, architectural changes, and evolving threat and reliability landscapes • Automate data enrichment and operational workflows where appropriate to improve context and response efficiency

• Monitor, support, and enhance the performance and reliability of Keeper’s browser extension and Snapshot feature • Identify, triage, and drive resolution of login autofill and web compatibility issues • Reproduce, document, validate, and verify fixes for browser extension and web-related bugs • Collaborate with engineers to investigate and resolve issues related to browser behavior, forms, and autofill logic • Communicate directly with customers to confirm issue resolution and provide updates following deployments • Proactively identify websites with autofill or compatibility issues and coordinate remediation efforts • Maintain and prioritize a backlog of known compatibility issues to support continuous improvement • Propose workflow and UX enhancements to improve the Snapshot tool and related processes • Act as a liaison between Support, Product, and Engineering to ensure alignment and timely execution • Conduct competitive research, including screen recordings and documentation of findings • Generate reports summarizing insights and trends from competitive analysis • Contribute to training, data entry, and process improvements to strengthen Snapshot and product analysis tools • Help scale the Snapshot program by onboarding and mentoring future team members • Support ongoing improvements to the Fixinator codebase and related automation tools