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We design, build and support innovative technology solutions that create lasting experiences.
Field Service Engineer – Installation
Location
United Kingdom
Posted
100 days ago
Salary
£32K - £36K / year
Seniority
Senior
Job Description
Field Service Engineer – Installation
Electrosonic
• Provide proactive and reactive technical support for audio-visual and unified communications systems, including installation, maintenance, troubleshooting, and repair. • Deliver small integration and installation projects to specification, on time and within budget, maintaining the highest quality standards. • Support the commissioning and handover of larger projects, ensuring smooth transition into service operations. • Work safely and efficiently on customer sites, adhering to company health, safety, and quality procedures. • Liaise with Project Engineers, Project Managers and the Global Service Desk to coordinate site activities, resolve issues, and ensure seamless communication with clients and contractors. • Maintain accurate service and installation records, ensuring timely completion of electronic reports and job documentation. • Provide onsite cover when required to ensure consistent service delivery and support across client sites. • Set up, operate and support AV systems for live events, conferences, and presentations as required. • Conduct or support system training for clients and colleagues, promoting best practices in system use and maintenance. • Calibrate and maintain test equipment, ensuring readiness and compliance. • Identify and communicate opportunities for service improvements or project work through close collaboration with account and operations teams. • Support colleagues during peak demand or absence periods, maintaining a flexible and professional approach. • Comply with all information security policies, standards, and procedures. • Other duties as required or assigned by company management
Job Requirements
- Strong technical knowledge of audio-visual and unified communications systems, including AV/UC hardware, software, networking, and control solutions.
- Skilled in installation and service, including 1st/2nd fix wiring, termination, soldering, mechanical assembly, system configuration, and interpreting technical documentation.
- Proven ability to deliver high-quality work on time, within budget, and to operational standards.
- Strong problem-solving skills, able to diagnose faults and implement solutions efficiently.
- Organised, adaptable, and able to manage multiple priorities in fast-paced environments.
- Effective communicator with a customer-focused approach, able to maintain professional relationships at all levels.
- Collaborative and independent, able to take initiative and adapt to changing tasks, site conditions, or project priorities.
- Committed to mentoring colleagues and sharing best practices.
- Physically capable of safely handling and installing AV equipment, following manual handling and safety guidelines.
- Professional, reliable, flexible, and willing to travel across the UK, Europe, and occasionally worldwide, including outside normal hours.
- Competent with case management, reporting, and diagnostic tools.
- Committed to continuous learning and staying up-to-date with emerging AV/UC technologies.
- Able to safely handle and position AV equipment as required for installation and service tasks, following manual handling and safety guidelines.
- Full UK driving license is a must.
Benefits
- Excellent opportunities for career development
- Investment in your learning and development
- Working from home flexibility
- Employee Recognition Scheme
- 23 days holiday plus bank holidays
- The opportunity to purchase additional holiday
- Health Cash Benefit
- Season Travel Ticket Loan
- Cycle to Work Scheme
- Tech-scheme
- Friendly and supportive working environment
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