• Own and scale all user-facing channels, including early access program and in-app support • Act as the primary voice of the user: triage incoming feedback and translate into actionable product priorities • Dive hands-on into user issues, debugging the platform, educating them about the platform, and helping power users ship apps • Structure and professionalize the Forward Deployed Engineer (FDE) program • Collaborate cross-functionally with engineering, product, and leadership to influence major decisions

• Conduct customer discovery, user experience analyses/observation (quan + qual), and lightweight usability studies to understand ways to improve our patient and customer experience • Translate these findings into requirements to implement throughout our patient experience • Strong knowledge of APIs, AWS, Databases, Kubernetes/Docker, and JavaScript • Define and maintain the product vision, strategy, and long-term roadmap. • Analyze market trends, customer feedback, and competitive landscape. • Translate business goals into clear, prioritized product initiatives. • Write detailed PRDs (Product Requirements Documents), user stories, and acceptance criteria. • Create detailed project plans, sprint schedules, and release calendars • Maintain Jira backlog hygiene and sprint predictability. • Coordinate and implement these project plans in collaboration with external partners and internal teams • Partner closely with engineering to refine the scope and ensure technical feasibility. • Own the end-to-end product lifecycle: planning → development → testing → launch. • Communicate status, risks, and product changes clearly and in a structured way.

• Partner on the vision, strategy, and multi-release roadmap for KeeperPAM • Collaborate closely with engineering and design to deliver secure, scalable access management tools, policies, and automation workflows • Engage directly with enterprise security teams, IT administrators, and DevOps teams to understand real-world privileged access use cases • Monitor trends in privileged access management, session recording, just-in-time access, elevation control, and zero-trust enforcement • Guide the full product lifecycle from discovery and planning through development, launch, and iteration • Prioritize and manage the product backlog based on customer value, technical feasibility, and strategic impact • Coordinate across security, support, documentation, and marketing teams to ensure successful adoption and usage • Define, track, and analyze key product metrics to inform roadmap and investment decisions • Maintain deep familiarity with infrastructure security, RBAC and ABAC models, zero-trust architectures, and enterprise identity ecosystems • Advocate for least-privilege access, secure defaults, and security-first design across all product decisions • Actively contribute to technical discussions with engineers, review architecture designs, and assist with PR reviews when needed to ensure solutions are technically sound

As part of providing a career path in the technical management track, FloQast has created a Technical Lead Manager (TLM) role. This is a great opportunity for someone who has been a strong individual contributor and wants to explore people management and advance their career in the technical leadership and management ladder. Previous people management experience is not required. However, the aptitude and a servant leader mindset is important. Experienced engineering managers will provide the required mentorship and support for TLMs. Visa Sponsorship is not available What You'll Do Serve as a technical lead and manager for a small team of about 5 engineers while continuing to remain a hands-on contributor. You will spend about 60-70% of your time on individual contribution (coding, code reviews, detailed design, architecture)  and 40%-30% on team leadership & management Be responsible for the output of the team, both in terms of velocity and quality Manage the team’s day-to-day operations, including prioritizing and assigning tasks, addressing team issues, and conducting performance reviews Serve as a bridge between the team and other stakeholders, including customers, product managers, and internal management Provide technical mentorship to team members Ensure team members are working on tasks that match their skills General project management, including planning, execution, and monitoring What You'll Bring About FloQast: FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors—and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception. Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day: Unwaveringly Authentic Ambitious with Integrity Empowered to Grow Committed to Collaboration Customer Obsessed in All Ways FloQast is regularly rated as a Best Place to Work! - Inc. Magazine’s Best Workplaces in 2024, 2023, 2022, and 2021 - Best Places to Work by LA Business Journal since 2017 (that’s 8 years!) - Built In’s ​​Best Place to Work in Los Angeles 6 years in a row! Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd. If this aligns closely with what you are looking for, hit “Apply” and come join our growing team! FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees. Link to FloQast Recruiting AI Usage Policy