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Engagement Manager
Location
Australia
Posted
113 days ago
Salary
0
Seniority
Senior
Job Description
Engagement Manager
BioCatch
• Manage risks to efficacy of the BioCatch solution for our most strategic customers • Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers • Manage project coordination and provide strategic oversight for project team • Develop, and update project plans for technology delivery • Track milestones and deliverables • Communicate customer expectations to the Solution Delivery team • Lead the project team through any customer issues • Schedule and facilitate regular meetings with customers • Advocate on behalf of your customers with BioCatch internal staff • Lead & present Quarterly Business Reviews to customer business owners
Job Requirements
- 5 years of post-sales consulting experience in the anti-money laundering, fraud or financial crime space
- Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems
- Exceptionally strong verbal and written communication skills
- History of working with highly technical internal and external teams
- Expert-level consultative skills
- Advanced organizational and project management skills
- Strong time management skills
- Demonstrates the ability to work well under pressure
Benefits
- Work across multiple industries
- Partner with Threat Analysts and Solutions Engineers to present consultative solutions
- Collaborate with Account Managers to identify new opportunities
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