• Serve as a travel expert and professional guide for contracted corporate clients. • Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler. • Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements. • Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP. • Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification. • Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa’s, certificates of vaccination, and other advisories, etc.). • Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies. • Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency. • Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies. • Serve as backup Consultant for other accounts/clients, as may be assigned.

• Secure air, car and hotel accommodations for contracted government agencies • Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations • Validate that a high quality of accommodation and transportation is secured • Maintain all queues throughout the day • Initiate cancellation or reservation change processes to their completion • Provide updates to client agencies regarding their travel status • Conduct routine research on travel industry changes • Maintain a professional customer service attitude at all times

• Own the configuration and implementation of Paylocity modules (Payroll, T&L, Benefits, HR, etc.) • Support system audits, data validation, and cleanup projects • Guide clients through best practices for compliance, workflows, and automation • Build out complex system setups like GL mappings, benefit admin rules, and onboarding flows • Participate in client calls and vendor coordination as the system expert • Translate business needs into effective system configurations • Occasionally train clients or provide handoff materials post-launch

• Perform all tasks associated with jury related litigation consulting including mock trials/focus group moderation, online jury research, community attitude surveys, witness prep, voir dire, and demographic profiling • Work collaboratively with research team and clients • Take ownership of projects from intake to delivery • Make strategic recommendations to clients based on research • Conduct juror social media/public records research and trial monitoring