• Ensure every new Wiser starts strong and every teammate gets timely, friendly support • Run onboarding and offboarding, manage helpdesk queues in Airtable and Genuity • Keep automation flows reliable in tools like Zapier, n8n, Make • Own day-to-day asset management for device tracking • Collaborate with Ops, Talent, and Service Delivery Teams to improve processes

• Lead and manage national field operations across multiple divisions and project sites throughout the U.S. • Ensure projects are completed on time, within budget, and in full compliance with company policies and safety standards. • Develop and implement best practices to enhance efficiency, consistency, and operational excellence across all regions. • Travel extensively (100%) to support projects, provide on-site leadership, and coordinate with division teams. • Serve as a liaison between field operations and executive leadership to maintain strategic alignment. • Build and mentor field teams—fostering accountability, teamwork, and professional growth. • Evaluate and resolve on-site challenges, ensuring high levels of productivity and safety. • Represent Patriot Erectors’ core values and uphold our commitment to integrity, service, and quality at every job site.

• Serve as the primary contact for internal support requests, efficiently resolving common issues and owning the investigation and escalation of more complex technical challenges. • Systematically track and ensure compliance with customer, state, and federal security and privacy requirements, implementing necessary controls, documentation, and process updates to maintain continuous alignment with regulatory and contractual obligations. • Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly provisioned within mobile device management and identity provider services. • Oversee IT asset inventory, manage procurement processes, coordinate with vendors to maintain a smooth operational workflow, and support vendor/license evaluations to ensure effective, cost-conscious operations. • Own the lifecycle of our IT and SaaS stack, reviewing contracts, monitoring adoption and streamlining tooling where possible. • Proactively identify security gaps within IT and SaaS systems, assess vulnerabilities, and implement or recommend remediation measures to strengthen the company’s overall security posture. • Develop and maintain auditable, repeatable IT Service Management (ITSM) operating procedures and a practical, well-maintained knowledge base that drives productivity, reduces recurring issues, and supports ongoing process improvement. • Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency while reducing unnecessary friction where possible.

• Follow up with escrow, title, and brokerages to obtain required confirmations and update timelines • Keep approved deals moving toward same-day or next-day funding • Confirm commission amounts, closing dates, and documentation accuracy • Track and communicate delays, cancellations, and updated closing dates • Identify issues that may delay funding or repayment and resolve them proactively • Coordinate next steps with agents when deals are delayed or fall out • Assist with repayment follow-up after closing • Maintain accurate documentation and compliance throughout each file • Update Salesforce as transactions progress • Support operations, accounting, and collections teams as needed • Build strong relationships with agents to improve speed and increase repeat usage