Everyday Speech

• Lead the product development team's design vision across the entire product, thinking holistically about the user journey, how the platform works, and helping ensure that decisions made across teams and product areas add up to an experience that is intuitive, connected, and coherent for users. • Lead design on high-impact initiatives, including large-scale UX rethinks, information architecture work, and new product areas – producing interaction design, prototypes, and final visual design that contributes to the team's high standard of craft. • Bring fresh perspectives and proactive creative thinking, identifying UX opportunities and proposing solutions before being asked, and exploring new directions for how the product looks, feels, and works. • Lead user research efforts for the team, including study design, usability testing, and synthesis, and build systems that ensure user insights and product analytics flow continuously into design decisions. • Contribute to and help mature shared design practices, including design system governance, component libraries, design review processes, accessibility standards (WCAG compliance), and documentation. • Lead the team's adoption of AI tools in design workflows, identifying where AI improves speed, quality, or exploration, and helping the team incorporate interactive prototyping and emerging UX practices effectively. • Be an engaged, generous teammate, participating actively in design critique, sharing feedback openly, and bringing a collaborative approach to problem-solving across the team. • Work closely with cross-functional partners including Product Management, Engineering, Clinical, Content, Marketing, CX, and RevOrg. In a practical sense, this means collaborating with engineering day-to-day to ground design in what is technically feasible and efficient, partnering with Clinical to ensure the product experience truly works for educators and is clinically sound, and supporting RevOrg on internal tooling and admin experiences that simplify complex workflows. • Model the kind of design practice we aspire to as a team: explaining your thinking, inviting critique, and caring deeply about the quality of the work.

• Build and manage relationships with educators, school administrators, and district leaders across your assigned portfolio of accounts. • Grow adoption of Everyday Speech within existing districts by identifying opportunities to introduce the platform to additional schools, departments, and educator teams. • Support educators in successfully using the platform by providing training, best practices, and guidance that strengthens long-term adoption. • Monitor account health, usage trends, and engagement data to identify opportunities for growth and proactively support retention and renewals. • Share usage insights and impact reports with district stakeholders to demonstrate value and guide renewal and expansion conversations. • Collaborate with the Mid-Market, Customer Success, Clinical, and Product teams to remove roadblocks and ensure districts receive maximum value from Everyday Speech. • Contribute to account renewals and expansion opportunities through proactive relationship management and ongoing value delivery.

• Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts. • Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value. • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. • Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts. • Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product. • Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal. • Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies. • Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs. • On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal.

Your work will have a significant impact on the retention, expansion, and delight of our most loyal customers. In this role, you will: - Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts. - Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value. - Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. - Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts. - Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product. - Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal. - Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies. - Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs. - On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal. - Receive regular guidance and coaching while demonstrating the ability to manage complex tasks and deliverables independently. What We’re Looking For In addition to values alignment… - Strong familiarity with the U.S. K-12 public education landscape, including district structures, stakeholder roles, and the challenges educators face when implementing new programs. - Experience working with school districts or within education-focused organizations (such as edtech, curriculum providers, or education nonprofits) is strongly preferred. - Proven ability to build and maintain strong client relationships, with a focus on customer success and satisfaction. - Strong skills in identifying and capitalizing on upsell and expansion opportunities. - Excellent communication and presentation skills, with the ability to conduct effective training sessions. - Strong record of collaboration and team-centric behavior. - Demonstrated autonomy and agency in pursuit of defined goals. - Experience in data analysis and usage trend interpretation to drive user engagement and product adoption. Bonus points for Hubspot experience. As aligned with the role’s book of business, we are looking for candidates within the Eastern Time Zone of the United States but the position is remote. We know great candidates come from a wide range of backgrounds. If you’re passionate about what we’re building at Everyday Speech, don’t hesitate to apply—even if you’re not sure you meet every qualification. In the short term (the first 3 months), you will: - Build a strong understanding of Everyday Speech’s product, curriculum framework, company strategy, and the challenges faced by educators and district administrators. - Learn internal systems and processes including HubSpot, Asana, UserPilot, customer health tracking, renewal processes, and onboarding best practices. - Shadow and begin leading customer calls, trainings, and demos to understand the full customer journey from onboarding through renewal. - Begin managing your book of business with guidance from the Customer Success team, focusing on building trust with key contacts and supporting upcoming renewals. - Analyze usage and engagement data to identify early opportunities to improve adoption and support customer outcomes. In the long term, you will: - Own and manage an Enterprise book of business - driving strong adoption, long-term district partnerships, and successful renewals. - Achieve and maintain high gross and net revenue retention by proactively managing account health, identifying risks early, and ensuring customers receive ongoing value from Everyday Speech. - Develop and execute strategic account plans that increase product adoption, deepen engagement across stakeholders, and support long-term district partnerships. - Build and maintain trusted relationships with key decision makers and district leaders - including directors of special education, curriculum leaders, and administrators - to position Everyday Speech as a strategic partner in supporting student outcomes. - Partner with Sales to identify and pursue expansion opportunities within existing districts, increasing the overall impact and value of Everyday Speech. - Help refine scalable enterprise customer success strategies, onboarding approaches, and engagement models that support Everyday Speech’s continued growth in large district partnerships. - Serve as the voice of the customer internally by sharing insights and trends with Product, Marketing, and Sales to improve the customer experience and inform product development. - Model Everyday Speech’s values consistently through empathetic customer engagement, team collaboration, and ownership of customer outcomes. Salary: $117,452 annual base salary, plus company performance-based bonuses paid out twice per year for $135,971 OTE. Benefits ● Cigna Health Insurance – 100% premium coverage for team members & dependents ● Dental & Vision Coverage – 100% premium coverage for team members & dependents ● 3% Employer-Match on 401(k) ● $50K Life Insurance / AD&D ● Flexible PTO Plan & Sick Leave Policy ● 16 Weeks of Paid Parental Leave ● Home Office Reimbursements ● Book & Learning Stipend ● Meaningful Employee Experience Initiatives ● Every Other Friday Off After 90 Days! See this presentation to learn more about our work values and what it’s like to be part of our team! Note: Sometimes mail may land in your spam or Promotions tab. You will receive emails from @everydayspeech.com or mail@ats.rippling.com. Be sure to keep us in your primary inbox so you don't miss a message!

In this role, you will: - Build and manage relationships with educators, school administrators, and district leaders across your assigned portfolio of accounts. - Grow adoption of Everyday Speech within existing districts by identifying opportunities to introduce the platform to additional schools, departments, and educator teams. - Support educators in successfully using the platform by providing training, best practices, and guidance that strengthens long-term adoption. - Monitor account health, usage trends, and engagement data to identify opportunities for growth and proactively support retention and renewals. - Share usage insights and impact reports with district stakeholders to demonstrate value and guide renewal and expansion conversations. - Collaborate with the Mid-Market, Customer Success, Clinical, and Product teams to remove roadblocks and ensure districts receive maximum value from Everyday Speech. - Contribute to account renewals and expansion opportunities through proactive relationship management and ongoing value delivery. What we’re looking for: - A relationship-driven account professional who is motivated to help educators succeed while identifying opportunities to expand Everyday Speech within existing districts. - Experience managing customer relationships in SaaS, EdTech, or a client-facing environment. - Strong communication and presentation skills with the ability to engage teachers, administrators, and district decision-makers. - Ability to analyze usage data and translate insights into meaningful conversations with stakeholders. - Experience delivering product training, onboarding, or professional development for customers. - Strong organizational and time management skills with the ability to manage multiple accounts and priorities simultaneously. - Strategic thinking with the ability to balance immediate needs with long-term account growth. - Empathy for the challenges educators face and a genuine interest in supporting student outcomes. - Knowledge of or passion for the K-12 education space is highly valued. In the short term, you will: - Learn Everyday Speech’s platform, curriculum, and approach to supporting educators and districts. - Take ownership of a portfolio of accounts and begin building relationships with key stakeholders across schools and districts. - Review account health and usage data to understand engagement levels and identify early opportunities to support adoption. - Establish a consistent communication rhythm with district partners to understand their goals and ensure they are seeing value from the platform. - Deliver onboarding and training sessions to help educators effectively implement Everyday Speech. - Develop account and territory plans outlining opportunities for adoption, retention, and expansion. - Collaborate with the Mid-Market, Customer Success, Clinical, and Product teams to understand account history and priorities. In the long term, you will: - Grow adoption of Everyday Speech across your portfolio by expanding usage to additional schools, departments, and educator teams. - Maintain strong relationships with district stakeholders and ensure accounts consistently experience meaningful value from the platform. - Own and execute strategic account plans that support retention, renewals, and long-term district growth. - Use account health signals, usage data, and educator feedback to proactively address challenges and strengthen customer satisfaction. - Develop relationships with educator champions who can advocate for Everyday Speech and support broader district adoption. - Provide ongoing guidance and best practices to help educators fully utilize Everyday Speech curriculum and tools. - Manage your portfolio effectively by balancing proactive outreach, strategic planning, and relationship building across multiple accounts. - Collaborate across Sales, Customer Success, Clinical, and Product teams to maximize value for districts This role requires a U.S.-based hire able to work business hours that align with Central and Eastern time zones for current accounts, with flexibility to support schools and districts across all U.S. time zones as the portfolio evolves. We know great candidates come from a wide range of backgrounds. If you’re passionate about what we’re building at Everyday Speech, don’t hesitate to apply—even if you’re not sure you meet every qualification. Salary: $110,457 annual base, plus company performance-based bonuses, paid out twice per year for $131,106 TCC. Benefits ● Cigna Health Insurance – 100% premium coverage for team members & dependents ● Dental & Vision Coverage – 100% premium coverage for team members & dependents ● 3% Employer-Match on 401(k) ● $50K Life Insurance / AD&D ● Flexible PTO Plan & Sick Leave Policy ● 16 Weeks of Paid Parental Leave ● Home Office Reimbursements ● Book & Learning Stipend ● Meaningful Employee Experience Initiatives ● Every Other Friday Off After 90 Days! See this presentation to learn more about our work values and what it’s like to be part of our team! Note: Sometimes mail may land in your spam or Promotions tab. You will receive emails from @everydayspeech.com or mail@ats.rippling.com. Be sure to keep us in your primary inbox so you don't miss a message!

• Serve as the primary contact for internal support requests, efficiently resolving common issues and owning the investigation and escalation of more complex technical challenges. • Systematically track and ensure compliance with customer, state, and federal security and privacy requirements, implementing necessary controls, documentation, and process updates to maintain continuous alignment with regulatory and contractual obligations. • Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly provisioned within mobile device management and identity provider services. • Oversee IT asset inventory, manage procurement processes, coordinate with vendors to maintain a smooth operational workflow, and support vendor/license evaluations to ensure effective, cost-conscious operations. • Own the lifecycle of our IT and SaaS stack, reviewing contracts, monitoring adoption and streamlining tooling where possible. • Proactively identify security gaps within IT and SaaS systems, assess vulnerabilities, and implement or recommend remediation measures to strengthen the company’s overall security posture. • Develop and maintain auditable, repeatable IT Service Management (ITSM) operating procedures and a practical, well-maintained knowledge base that drives productivity, reduces recurring issues, and supports ongoing process improvement. • Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency while reducing unnecessary friction where possible.