• Serve as the delivery lead over our Healthcare portfolio, in partnership with a Client Partner, Technology Director, and Strategist. • Serve as Program Manager for one large program or multiple small programs that require multiple contributing project managers. • Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. • Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. • Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. • Proactively identify and mitigate project risks before they become issues. • Be the primary point of contact for clients in delivery to deliver consistent status, communicate risks, and manage deliverables. • Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. • Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients. • Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). • Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. • Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. • Mentor junior program managers and team members, fostering a culture of continuous learning and development.

• Support projects under the Energy Resilience and Conservation Investment Program • Assist in microgrid planning efforts, including load analysis, system sizing coordination, and integration with existing mechanical infrastructure • Evaluate mechanical systems in mission-critical facilities, including data centers • Conduct energy audits and develop energy conservation measures • Perform life-cycle cost analysis, savings calculations, and feasibility assessments • Support resilience planning and backup power strategies • Prepare engineering calculations, technical reports, and supporting documentation • Coordinate with electrical engineers on distributed energy systems and interconnection planning • Assist with performance-based contracting and energy baseline development

• Lead Project Planning & Alignment: Assist in defining project scope, gathering requirements, and aligning internal and external stakeholders on objectives and deliverables. • Client Guidance & Support: Advise clients on project timelines, resource allocation, prioritization, and best practices to ensure a smooth implementation. • Workflow & Process Optimization: Design and document detailed workflows and processes to drive project efficiency and execution quality. • Accountability & Ownership: Ensure clear ownership of deliverables and accountability across all involved parties. • Risk Management: Proactively identify potential project risks and implement mitigation strategies to minimize impact on timeline and outcomes. • Cross-Functional Collaboration: Coordinate with implementation teams, subject matter experts, and key stakeholders; facilitate meetings and drive collaboration as needed. • Progress Reporting & Communication: Prepare and deliver regular status updates, lead implementation meetings, and maintain transparent communication across all levels. • Project Execution & Relationship Management: Drive timely and successful delivery of projects while fostering strong working relationships with clients and internal teams. • Post-Implementation Analysis: Lead project debriefs, document key findings, and identify opportunities for continuous improvement and future service line expansion.

• Oversee and enhance provider experience from contract signing to scheduling • Foster strong relationships with healthcare providers to boost satisfaction, retention, and compliance • Conduct provider onboarding and training to ensure seamless integration • Act as the primary liaison to address provider inquiries and concerns • Leverage advanced technologies to streamline scheduling and anticipate provider needs • Proactively resolve provider issues and adapt to emerging challenges in healthcare • Develop communication and engagement strategies to keep providers informed and engaged • Utilize provider feedback to improve operational processes and personalize interactions • Regularly conduct provider satisfaction surveys and gather feedback to identify areas for improvement • Collaborate with providers to address their inquiries, resolve issues, and facilitate communication between providers and relevant departments within the organization and with hospitals/clients • Coordinate training sessions or resources to educate providers on our policies, procedures, and best practices • Proactively identify and address provider concerns or challenges, working closely with cross-functional teams to find solutions • Develop and execute strategies to enhance provider engagement by forming strong relationships • Establish regular communication channels to keep providers informed about updates, changes, and opportunities within the organization • Define key performance indicators (KPIs) related to provider satisfaction and regularly analyze data to track progress and identify trends such as less than 7 days to being onboarded from credentials being issued • Use data-driven insights to develop action plans for improving provider experience • Continuously evaluate and enhance operational processes related to provider interactions and service delivery • Collaborate with other departments to streamline workflows and reduce friction points for providers