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Flood Insurance Support
Location
Philippines
Posted
115 days ago
Salary
₱75K - ₱95K / month
Seniority
Senior
Job Description
Flood Insurance Support
Extend Your Team
• Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Submit bi-weekly reconveyance requests to ProTitle following audit approval. • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.
Job Requirements
- At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
- Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
- Familiarity with compliance concepts such as OFAC and audit processes is a plus.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Proficiency with internal servicing systems and ticketing platforms.
- Must be from the Philippines
- Can work Pacific Standard Timezone
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
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