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Extend Your Team

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Flood Insurance Support

InsuranceInsuranceFull TimeRemoteSeniorTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

115 days ago

Salary

₱75K - ₱95K / month

Seniority

Senior

High School5 yrs expEnglish

Job Description

Flood Insurance Support

Extend Your Team

• Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Submit bi-weekly reconveyance requests to ProTitle following audit approval. • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

Job Requirements

  • At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
  • Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
  • Familiarity with compliance concepts such as OFAC and audit processes is a plus.
  • Strong attention to detail and ability to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Proficiency with internal servicing systems and ticketing platforms.
  • Must be from the Philippines
  • Can work Pacific Standard Timezone

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities

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