• Represent our brands in stores with merchandising: Improving the product mix, improving shelf placement, building displays, restocking inventory. • Introduce new products from our brands to grocery retailers throughout the territory. • Develop positive and trusting relationships with all individual stores within your territory. • Develop positive and trusting relationships with all principal clients. • Develop positive and collaborative relationships with all Green Spoon team members and departments. • Become knowledgeable about our brand partners, their products and how to best present and sell them into your assigned stores. • Be proactive in supporting retailers, distributors and principals with resets, store openings and trade shows. • Audit stores to maintain a record of new and existing placement and maintain quality communication with all retailers, distributors, principals, and Green Spoon team members. • Develop positive and collaborative relationships with Distributor Account Managers (uNFI/KeHE, etc) • Work and build relationship with distributor reps in the territory, UNFI & KeHE specifically. • Write turnover orders filling voids, case stack deals, and new item placement. • Develop a complete understanding of all Green Spoon field tools, applications and selling resources available to you. • Update internal tracking applications on a daily basis. • Use and Maintain all required Green Spoon Field Tools.

• Act as the dedicated point of contact for a portfolio of letting agents, property developers, and landlords. • Build long-term partnerships, ensuring the company is the first choice for all tenancy and construction cleaning requirements. • Proactively identify and introduce additional services such as carpet cleaning, oven valeting, and specialist construction treatments. • Conduct regular client “health check” calls and quarterly reviews to maintain satisfaction and forecast upcoming work pipelines. • Maintain accurate, up-to-date CRM records to ensure a personalised and seamless client experience. • Manage shared inboxes and automated booking systems, responding to enquiries promptly and professionally. • Convert inbound enquiries into confirmed bookings through consultative sales techniques. • Coordinate diaries to ensure efficient scheduling and optimal resource allocation. • Liaise closely with operations teams to ensure smooth project delivery and high service standards. • Monitor booking trends and identify opportunities to increase revenue and efficiency. • Ensure all client requirements are accurately captured and communicated to cleaning teams. • Follow up post-service to gather feedback and encourage repeat business. • Support the Managing Director with reporting, forecasting, and commercial insights.

• Develop and prioritize enterprise target accounts • Research organizations and map executive stakeholders • Initiate strategic conversations with senior decision-makers • Identify digital transformation initiatives and business priorities • Collaborating with commercial and marketing teams on account strategies • Support account-based engagement initiatives • Enable smooth transitions to sales teams for opportunity development

• Own a defined upsell and expansion quota (quota size and scope vary by level and business phase) across ARI offerings with a strong focus on predictable performance and consistent attainment. • Drive current MRR growth through upsell, cross-sell, and expansion within an assigned book of customer accounts (book size and complexity vary by level). • Generate net-new MRR by converting inbound, demo, and marketing-sourced opportunities. • Build, manage, and close a healthy upsell pipeline with strong conversion discipline and deal velocity. • Manage and convert qualified opportunities originating from the self-serve customer base, LTS conversions, marketing-qualified leads, demo requests, free trial customers and inbound inquiries, with inbound vs proactive mix varying by role level. • Ensure timely follow-ups, structured discovery, strong qualification, and disciplined deal progression. • Maintain high standards of pipeline hygiene, forecasting accuracy, and CRM discipline. • Lead value-driven discovery conversations aligned to customer business objectives and growth priorities. • Own solution positioning, pricing discussions, commercial negotiations, and close execution within approved decision authority and discounting limits based on role level. • Identify whitespace and expansion opportunities within existing customer portfolios. • Structure expansion opportunities to balance customer value, commercial outcomes, and operational readiness, with deal complexity expectations calibrated by seniority. • Partner closely with Customer Success, Sales, Marketing, Product, and Finance to ensure efficient deal execution and seamless customer experience. • Act as a trusted commercial advisor during the expansion lifecycle, connecting solutions to measurable customer outcomes.