• Du entwickelst unsere Cloud-Foundation weiter und etablierst eine skalierbare, wartbare Cloud-Architektur nach Best Practices (AWS Well-Architected) • Du baust Standards, reduzierst Infrastruktur-Workload für die Produktteams • Du sorgst dafür, dass Infrastrukturänderungen zuverlässig, reproduzierbar und sicher ablaufen • Du überimmst das Steuer für unsere Cloud-Foundation und baust sie nach AWS Well-Architected Best Practices massiv aus • Du machst Terraform bei uns zum Gesetz und etablierst IaC als Standard • Du baust die Security-Baseline, die uns ruhig schlafen lässt • Du standardisierst Patterns, baust modulare Templates und sorgst für eine Doku, die man wirklich gerne liest • Du unterstützt die Devs durch Enablement und Reviews

• Zdefiniowaniu docelowej architektury platformy (API-first, contract-based design) • Projektowaniu i wdrożeniu modelu zarządzania lifecycle infrastruktury • Ustanowieniu standardów integracyjnych pomiędzy usługami (compute, storage, bazy danych, eventing) • Zaprojektowaniu podejścia do Infrastructure as Code i automatyzacji na poziomie enterprise • Wbudowaniu observability i telemetry jako obowiązkowego elementu kontraktu platformowego • Zaprojektowaniu mechanizmów inventory oraz reconciliation (Discovery/Inventory/Telemetry) • Zapewnieniu spójności architektonicznej w złożonym środowisku technologicznym • Pełnieniu roli technicznego autorytetu w rozmowach z architektami, zespołami domenowymi i operacyjnymi

• Ensure the high-quality delivery of software by building and maintaining tools used by software engineers and data scientists • Work on our self service internal developer platform used by engineering teams to deploy containers, serverless functions and cloud resources • Maintain and improve our observability stack • Drive improvements in security, reliability, cost efficiency and performance • Troubleshoot large-scale distributed systems • Work closely with product engineering teams to enable efficient project delivery • Support our production environment as part of an on call rota, help with triage and resolution when issues arise

• Provide timely and effective technical support to end-users regarding GenAI Platform (e.g., platform access, capabilities, models, API usage, etc.). • Document support interactions, troubleshooting steps, and resolutions in a ticketing system. • Triage and resolve user issues related to platform access, Generative AI model performance, API connectivity issues, and other GenAI Platform functionalities. • Act as the initial point of contact for all support inquiries, including general questions, “How-to” and usability questions, basic troubleshooting, and incident reporting/ security-related issues, providing resources and support to cybersecurity related inquiries. • Help maintain a tech support playbook or Standard Operating Procedure (SOP) to manage, triage and track all tech support activities and inquiries. • Collaborate with Tier 2/3 and engineering teams to resolve complex technical challenges and provide customer feedback for platform improvements. • Stay up-to-date on the latest Platform features and best practices. • This position requires participation in an 8 hour shift schedule to provide coverage during core service hours from 0600 to 2200 EST on weekdays. • This position requires participation in a rotational weekend shift schedule to provide intermittent coverage during core service hours.