Role Description American Specialty Health Incorporated is seeking a Client Services Manager I - Clinical to join our Client Services – Clinical (CTC) department. This position will serve as primary contact to designated clients for service-related activities and new program implementations. Salary Range $48,000 to $60,000 Full-Time Annual Salary Range. Remote Worker Considerations - Candidates will be trained remotely and must work from home (WFH) in a designated work area with company-provided technology equipment. - This position requires a stable internet connection with a minimum download speed of 50 Mbps and upload speed of 10 Mbps (100 down/20 up recommended). Responsibilities - Handles service activities to support existing client relationships and implement new programs. - Acts as primary contact and client advocate on behalf of ASH with assigned clients. - Serves as the source of knowledge regarding assigned client relationships and programs. - Leads the implementation process and/or provides day to day service for low to medium complex programs. - Accepts and/or returns phone calls from clients within the same business day received, Monday through Friday, 8 A.M. to 5 P.M. PST. - Acknowledges receipt of emails from clients within 24 hours of receipt. - Creates and distributes routine status reports and implementation work plans as applicable to internal and external clients. - Keeps department executives abreast of issues related to assigned clients on a routine basis. - Communicates with department executives and members of the Executive Management Team on high level issues to ensure appropriate response and resolution. - Seeks support from and provides account updates at Key Process Team (KPT) meetings as appropriate. - Maintains timely and accurate documentation of client interactions, activities, processes and issue resolution; ensures meeting minutes and action items are prepared and documented within two days of a client meeting. - Utilizes and directs support staff with facilitation of administrative activities and servicing issues. - Establishes and maintains positive and professional relationships with internal and external clients and customers. - Interfaces with ASH staff to resolve issues, answer questions and triage responses. - Proactively engages internal customers and subject matter experts to effectively manage internal and external customer expectations. - Routinely engages client contacts to provide proactive service and actively assess client status, concerns and expectations. - Coordinates Performance Standard Meetings and/or Joint Operational Committee Meetings with clients and provides client support for operational trainings. - Handles necessary administrative duties to properly support or implement health plan accounts. - Acts as a back-up for other Client Services Managers. - Keeps abreast of ASH policies and procedures. - Seeks support and training from designated Client Services Manager II, Senior Client Services Manager, and/or Director, Client Services to gain experience and skills required to advance to a Client Services Manager II. - Provides departmental support for maintaining key documents such as benefit breakdown grids, client readiness grid, upcoming implementation grid and files. - Participates in client and prospective client entertainment and assists with other functions and projects, as requested. Qualifications - Bachelor’s degree in related field or equivalent experience (high school diploma required if equivalent experience). - Minimum two years’ experience in an equivalent client, account or project management position; and general experience providing high level and complex customer support. - Experience servicing managed health care plans (HMO, PPO, POS and related plans) preferred. - Proficient in MS Office with experience in database management and spreadsheet creation and maintenance. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to speak, see and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within the facility, within region, and nationally by car and plane as needed. - Capable of using a telephone and computer keyboard. - Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment. Equal Opportunity Statement American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to any protected status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position will serve as primary contact to designated clients for service-related activities and new program implementations. - Handles service activities to support existing client relationships and implement new programs. - Acts as primary contact and client advocate on behalf of ASH with assigned clients. - Serves as the source of knowledge regarding assigned client relationships and programs. - Leads the implementation process and/or provides day to day service for low to medium complex programs. - Accepts and/or returns phone calls from clients within the same business day received, Monday through Friday, 8 A.M. to 5 P.M. PST. - Acknowledges receipt of emails from clients within 24 hours of receipt. - Creates and distributes routine status reports and implementation work plans as applicable to internal and external clients. - Keeps department executives abreast of issues related to assigned clients on a routine basis. - Communicates with department executives and members of the Executive Management Team on high level issues to ensure appropriate response and resolution. - Seeks support from and provides account updates at Key Process Team (KPT) meetings as appropriate. - Maintains timely and accurate documentation of client interactions, activities, processes and issue resolution; ensures meeting minutes and action items are prepared and documented within two days of a client meeting. - Utilizes and directs support staff with facilitation of administrative activities and servicing issues. - Establishes and maintains positive and professional relationships with internal and external clients and customers. - Interfaces with ASH staff to resolve issues, answer questions and triage responses. - Proactively engages internal customers and subject matter experts to effectively manage internal and external customer expectations. - Routinely engages client contacts, to provide proactive service and actively assess client status, concerns and expectations. - Coordinates Performance Standard Meetings and/or Joint Operational Committee Meetings with clients and provides client support for operational trainings. - Handles necessary administrative duties to properly support or implement health plan accounts. - Acts as a back-up for other Client Services Managers. - Keeps abreast of ASH policies and procedures. - Seeks support and training from designated Client Services Manager II, Senior Client Services Manager, and/or Director, Client Services to aide in gaining the experience and skills required to advance to a Client Services Manager II. - Provides departmental support for maintaining key documents such as benefit breakdown grids, client readiness grid, upcoming implementation grid and files as well as participates in client and prospective client entertainment and assists with other functions and projects, as requested. Qualifications - Bachelor’s degree in related field or equivalent experience. If equivalent experience, high school diploma required. - Minimum two years’ experience in an equivalent client, account or project management position; and general experience providing high level and complex customer support. - Experience servicing managed health care plans (HMO, PPO, POS and related plans) preferred. - Proficient in MS Office with experience in database management and spreadsheet creation and maintenance. Requirements - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to speak, see and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within the facility, within region, and nationally by car and plane as needed. - Capable of using a telephone and computer keyboard. - Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment.

About the Role Reporting to the Chief Entertainment Officer, the Head of Consumer Products is instrumental in the ideation, leadership, and growth of licensing product for the Gap Inc Portfolio. This role will be responsible for both inbound and outbound licensing, bringing select third-party IP into the brand portfolio, while extending Gap Inc.’s IP/brands through strategic licensees across categories. This role will determine the strategy for prioritizing business development opportunities, manage relationships with current partners, cultivate new partnerships, and ensure the organization is aligned to execute all completed deals. They will also guide all prospecting, strategy, partnership management, and compliance, for licensing for all Gap Inc. Brands. The Head of Consumer Products will be the driving force of creative idea development and execution of partnerships and licensing opportunities across various pillars of industry and culture including film, series, talent, music, sports, gaming, and more. They will play a lead role in launching and growing licensed products for global iconic brands, in partnership with Brand product teams, Marketing, Legal, Finance, Supply Chain and distribution teams, and more. Salary Range: $350,000 - $500,000 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (which is higher) base on city, country and state requirements. What You'll Do Responsible for leading global licensing strategy to drive profitable growth and brand relevance, including geography, category, and channel strategic choices across the Gap Inc. portfolio Accountable for leading the licensing division from end to end, including strategy, operations, contracts, distribution strategy, compliance, and agency management for Gap Inc’s portfolio of brands Ownership and budget management for licensing; Lead licensing summary & internal communications inclusive of partners, royalties, distribution, legal, trademark, renewals, financials, and compliance approvals Collaborate with brand marketing and product teams to ensure strong brand marketing strategy and licensee alignment. Lead and implement licensing strategies across teams including assessing market opportunities, approving commercial terms, analyzing relevant territories, leading and executing liquidation strategies and distribution, negotiating margin, and navigating agreements with existing partnerships Oversee development and execution of strategic partnerships and licensing for Brands with various companies; working with an entertainment agency to help support and complement efforts Who You Are 15+ years experience in the partnerships and licensing industry; managing projects from concept to completion, designing strategies, and leading a team to success Skilled in building innovative and disruptive ideas, strategy, and fostering strong partner relationships, both within the company and outside partners Extensive progressive leadership experience in leading high-performing teams in complex matrix organization models with retail experience preferred Experience leading and presenting at industry trade show events and partner summits Proactive and adaptable leader with relentless commitment to staying on top of trends and move at the speed of “Culture” Proven track record of sourcing new business, opening doors and cultivating external partnerships to drive growth; Relationship builder with expansive existing contact base and network Skilled negotiator in high-value, complex commercial contracts and global collaborations/partnership deals across multiple platforms, sectors, and industries Excellent oral & written communication skills, with the ability to interface with and influence all levels of management including senior leadership teams both internally and externally with targeted companies/brands Creative thinker willing to push the envelope and bring fresh, innovative ideas to life in a fast-changing Environment

• Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email. • Build and maintain strong, positive, and long-term relationships with clients. • Anticipate client needs and proactively address potential issues before they escalate. • Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams. • Manage and update client records, databases, and all relevant account information using CRM software. • Prepare and distribute reports, presentations, and other necessary documentation for client review. • Facilitate the onboarding process for new clients and assist with contract renewals. • Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time. • Track service progress and provide timely updates to clients regarding the status of their requests. • Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary. • Assist in implementing processes and procedures designed to enhance overall client satisfaction.