• Develop and execute comprehensive account plans, including executive-level relationship mapping, white-spacing, and cross-functional engagement strategies. • Aggressively prospect into new enterprise accounts, leveraging both marketing leads and personal networks to ensure 3–4x pipeline coverage. • Guide opportunities through the entire cycle, from prospecting and discovery to executive presentations, contract negotiation, and closing high-value deals. • Serve as a thought leader in the supply chain space, bringing unique insights and expertise that help shape customer strategies and demonstrate Infios’s market leadership. • Connect customer objectives to Infios solutions, building ROI-driven business cases that position Infios as the partner of choice. • Collaborate across internal teams — presales, solution consulting, marketing, and customer success — to deliver strong outcomes and ensure customer success. • Maintain rigorous pipeline management, forecasting, and CRM documentation to provide predictable results and clear visibility for leadership. • Actively engage in the Infios customer community, leveraging references, success stories, and peer networks to drive growth and strengthen relationships.

• Manage a portfolio of accounts (partners). • Generate revenue through the partnership by developing and executing go-to-market strategies. • Create and maintain key relationships, and drive new sales opportunities by engaging with each partner's sales organization. • Include travel as necessary to manage the business.

Role Description The Central Services Representative serves as the first point of contact for patients and referral sources, coordinating the intake process for a broad range of health or social service programs. This role ensures timely and accurate triage, data entry, and referral of inquiries to appropriate departments or service providers. - Patients Engagement: Respond to inquiries via phone, email, or electronic systems with professionalism and empathy. - Intake Processing: Collect and verify patient information, referral details, and service requirements. - Data Entry & Documentation: Accurately input data into the client management system and maintain up-to-date records. - Coordination: Liaise with internal departments and external partners to facilitate service initiation. - Compliance: Ensure all intake procedures comply with organizational policies, privacy regulations, and accreditation standards. - Problem Resolution: Identify and escalate issues or barriers to service in a timely manner. Qualifications - Fluency in a second language would be considered an asset. - Relevant experience in healthcare, such as working in a clinic or as a Patient Care Coordinator. - Knowledge of sleep disorders, particularly sleep apnea, understanding of polysomnography (sleep studies) and CPAP therapy. - A passion for people and exceptional customer service skills. - Detail-oriented and a quick learner who thrives in a busy clinic. - A team-first mindset and a solutions-focused approach. - Previous experience in healthcare, administration, or customer service. - Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided). Benefits - Competitive pay with incentive opportunities. - Health & Dental Benefits. - Employee Family Assistance Program. - Wellness + vacation hours. - Employee discounts on products/services. - Professional development & license fee reimbursement. - A supportive, passionate, and fun team culture.

• Serve as the client's primary point of contact, maintaining a close, transparent and ongoing relationship; • Manage a portfolio of active clients, ensuring retention, contract renewals and increased investment; • Oversee the full client lifecycle starting from onboarding, ensuring alignment of expectations and delivery of value; • Lead regular follow-up and strategic alignment meetings and present results; • Identify opportunities for upsell, cross-sell and scope expansion in alignment with client objectives; • Prepare commercial proposals, renewals and contract amendments; • Ensure clear understanding of campaign objectives and collaborate on strategic media and performance planning; • Record and keep all interactions, requests and account statuses up to date in internal systems (CRM and operational platforms); • Work closely with media, data, operations and finance teams to ensure quality of delivery and adherence to deadlines; • Anticipate churn risks and take proactive measures to resolve issues; • Support the organization of processes, documentation and administrative routines related to accounts.