• The Manager of Operational Excellence plays a key role in identifying inefficiencies, optimizing business processes, and driving continuous improvement initiatives • Assist in analyzing current operational processes, identifying inefficiencies, and collaborating with stakeholders to implement improvements • Drive the adoption of standardized processes and best practices to support organizational growth and efficiency • Analyze existing workflows, identify inefficiencies, and recommend process improvements • Facilitate cross-functional workshops and Kaizen events to drive change and improvement • Support the coordination and tracking of ongoing operational excellence initiatives • Collect, analyze, and interpret operational data to identify trends and opportunities for improvement • Define and track Key Performance Indicators (KPIs) to measure operational success • Identify opportunities for automation and digital transformation • Promote a culture of continuous improvement and operational excellence • Provide ongoing support to cross-functional teams, ensuring effective collaboration, accountability, and communication • Provide coaching and guidance to teams on CI principles and Lean techniques

• Oversees the management, administration, and strategy of Epic applications. • Provides Epic electronic health record system expertise and key consultation, business acumen and internal and external environment awareness. • Leads a team responsible for performing Epic software installations and upgrades, configuration of enhancements and developments, security, reporting, and performance management. • Assesses the scope and potential impact of an issue or opportunity. • Uses business criteria and values to evaluate alternative courses of action. • Makes decisions as appropriate or escalates to leadership. • Collaborates with internal and external leaders to drive initiatives. • Focuses on desired results and business outcomes, taking appropriate actions to ensure obligations are met. • Navigates changes and uncertainties with ease and with the ability to move forward quickly. • Identifies and acts upon opportunities for continuous improvement. • Recruits, engages, develops, leads, and manages assigned staff. • Performs other duties as assigned.

• Manage end-to-end deployment of EV charging sites from feasibility through closeout. • Oversee design development (electrical, civil, structural) for design-build projects, including review of single-line diagrams, site plans, load calculations, and construction documents. • Coordinate design revisions driven by utility, permitting, or field constraints. • Maintain project schedules, critical path, and milestone tracking across multiple active sites. • Coordinate with Utilities, Permitting, and other City Agencies & Authorities. • Lead coordination with electric utilities for service applications, load letters, make-ready scope, interconnection approvals, and inspections. • Manage utility timelines and track dependencies impacting construction start. • Procure, manage, and oversee general contractors, electrical contractors, and specialty installers. • Review bids, scope alignment, exclusions, and unit pricing. • Manage change orders, field directives, and cost impacts. • Enforce contractor reporting, safety compliance, and quality standards. • Develop and manage project budgets from bid through final cost. • Track committed costs, forecast at completion, and any variances. • Support value engineering to reduce civil, electrical, and utility costs. • Review contractor pay applications and closeout documentation. • Coordinate public ROW permits, pole attachment approvals, easements, and municipal permits. • Resolve conflicts related to pole ownership, access, ADA, and siting constraints. • Prepare weekly project status reports, including schedule, budget, risks, and next actions. • Maintain deployment trackers and documentation required for grants, utilities, and internal reporting. • Serve as the primary point of contact for deployment execution with internal stakeholders.

• Lead and optimize the execution of enterprise payment integrity initiatives, with accountability for performance across prepay and postpay claims review programs. • Translate organizational strategy into operational action plans, ensuring alignment with savings goals, audit integrity, and regulatory compliance. • Partner with analytics, finance, compliance, and tech to identify new audit opportunities, improve processes, and develop scalable solutions. • Oversee the health of audit pipelines by ensuring work inflow and outflow are properly forecasted, balanced, and executed. • Monitor program KPIs such as savings, throughput, adjustment timeliness, and audit yield. • Take corrective action when performance falls short. • Use data to identify root causes of inefficiencies or payment errors and lead the development of solutions to reduce future risk. • Serve as a senior escalation point for complex issues involving claims adjustments, provider disputes, and operational bottlenecks. • Collaborate with departments such as Claims, Appeals, Provider Relations, and Medical Management to troubleshoot issues and implement improvements across the payment life cycle.