• Meduit’s products are developed with a focus on uncompromising high-quality using industry leading, current technology solutions. • Responsible for the definition and development of a robust QA environment and best practices for Meduit. • Focus on a variety of responsibilities which are part of our Agile development cycle. • Contribute to a high quality, end user experience, to isolate any issues so that the focus can be on patient care. • Developing and executing test plans that will put our products through rigorous unit and production level tests. • Writes, executes and maintains test automation; acceptance test-driven development (ATDD) experience is a plus. • Develops quality assurance standards; adheres to and promotes quality standards. • Defines, tracks and reports quality assurance metrics such as defect recidivism, defect densities and open defect counts. • Provide work, policy, and design guidance to less experienced personnel, act as mentor to QA staff.

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. The role is a part-time and freelance engagement where you can work remotely from home. On average, the successful candidates will be working with us around 341 hours a year and the monthly average is 31 hours per month. November and December are the peak season, and we may need you around 50-75 hours per month. It is an on-gong freelance work and you will be part for an exciting seasonal marketing campaign. Responsibilities: - Interpret test requirements and implement technical instructions required for the content validation - Perform test cases outlined in the test scripts to validate content staged for publication during various phases: staging, pre-live and live environments. - Conduct content validation across multiple platforms: wed, mobile app, etc. - Install and utilize multiple technical tools required for the testing/validation workflow - Identify and reproduce the bugs within the validation test cases - Accurately capture the bugs to create fix tickets while correctly assessing the gravity or importance of each issue - Appropriately escalate inquiries using concise and clear language - Maintain a malfunction log for reporting the bugs - Confirm that debugging is done accurately and update the malfunction log respectively - Learn testing platforms carefully and independently to ensure smooth functioning during testing activity Required Qualifications/Skills: - Based in US and willing to work in PST time zone - Commitment to flex hours: nights and some weekend hours, if needed, for business-critical campaign validations to support global business. - Ability to navigate through ambiguity independently and make decisions on the spot without having an immediate solution - Ability to manage multiple tasks simultaneously and maintain critical thinking and business acumen under pressure - Self-starter and self-learner able to ramp up quickly in hi tech environment requiring minimal to no supervision - A relentless passion for perfection and a keen eye for detail - Team player with demonstrated ability to step in to help peers when needed - Excellent understanding how to file fix tickets to provide concise and clear instructions required for the engineering team to be able to replicate the bug - Previous experience in a dynamic and fluid environment is a must - Ability to transcribe discovered issues using concise technical language for the engineering team to reproduce the bug - Proven track record of minimal to no supervision during testing activities Preferred Qualifications/Skills: - Testing experience across multiple platforms: web, mobile apps, etc - Native or near native speaker of the language, as well as English - Previous experience as a tester/validator in any testing category/field - Experience in interpreting test scripts and implementing technical instructions in real time validation - Proven experience working in a cross-cultural, multi-national organization - Experience working with ticketing and content management systems Schedule Requirements - Monday to Friday, flexible schedule within business hours required for the project validation - You may be asked to work outside of your core hours due to business need. - This includes weekends and night hours - Must have at least two IOS devices 2016 or newer, including a Mac - 100% work from home #LI-LS1 Why work here: At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. Please contact careers@wppproduction.com if you need the job advert or form in another format.

• Execute sales quality monitoring assessments of sales agents, document results within established repository in accordance with defined departmental policies and procedures. • Report QA results to the Sales and Quality management teams. • Participate in conference calls with eHealth carrier partners and sales leaders to discuss quality monitoring standards and results, while maintaining a strong partnership and collaboration with the client. • Participate in calibration calls with sales leadership, offering feedback and guidance on trends within the call center. • Assist with sales agent coaching and formal and informal re-training via conference calls, meetings, written communications such as memorandums and training presentations. • Maintain knowledge through continued education/training of LevelAI platform (or other machine learning technologies) with a focus on continuously training the large language model based on call center needs.

• Leading the implementation and enhancement of QA frameworks, ensuring alignment with enterprise strategy and regulatory requirements. • Building, mentoring, and developing the QA team, setting clear expectations and driving a culture of high performance, learning, and accountability. • Overseeing quality outcomes, tracking key performance indicators, and communicating trends and risks to leadership. • Fostering cross-functional partnerships with business, finance, compliance, and IT to integrate best practices and drive continuous improvement. • Championing a proactive approach to compliance, identifying and mitigating emerging risks. • Guiding and supporting Quality Assurance Manager in escalation protocols, issue resolution, process improvements, and implementation of preventive measures. • Leading continuous improvement initiatives, leveraging automation, analytics, and digital tools to strengthen QA performance and reporting accuracy.