eHealth - eHealthInsurance Services

• Serve as the company’s chief privacy officer • Develop and maintain appropriate privacy, security, and other related policies • Advise the business on privacy and security matters, including HIPAA, GLBA, HITRUST, and state privacy regulations including CCPA • Provide legal advice to various groups within the company, particularly relating to laws and regulations applicable to operation of the company’s technology platform for selling health insurance • Draft and negotiate agreements with vendors, business partners, health insurance companies, technology licensors, and other third parties

Title: Individual and Family Plan Sales Representative Seasonal Location: USA Remote Work Type: Remote, Full Time Job ID: R4275 Job Description: At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. What you’ll do: As a Seasonal Individual and Family Plans (IFP) Sales Representative you will be dedicated to one or more specific carriers. You will take inbound calls, listen, consult, and advise clients over the phone on their Individual and Family health insurance options specific to the assigned carrier. You may also be responsible for outbound follow-up. Measures of success will be performance-based including conversion, applications, member retention and compliance. Your initial training will provide a springboard into a successful career selling health insurance, with an extensive 4 week training program to get you up and running quickly! This is a seasonal role that will begin June 29th and will end on December 16th. Who you are: - You must possess an active resident state health insurance license. - You have previous sales experience or a passion for learning and growing in a sales role. - You have strong technology skills; you can easily navigate between multiple systems. - You are coachable and teachable. - You have a high level of integrity and customer focus and can maintain and exceed quality scores. - You align with eHealth’s mission and demonstrate our values in your behaviors, practices, and decisions. What you should know: This is a sales role within a call center environment. You will spend your workday on the phone answering calls from beneficiaries. Your calls will be recorded and monitored. You may be required to make outbound calls to follow up on leads and cross sell ancillary products. You will be required to meet daily sales metrics, goals and carrier quality expectations. To be successful in this role you need to have good technological proficiency as the role requires you to toggle between multiple computer applications and screens while on the phone. Hours: - Must be able to work hours between 6:00AM – 6:00PM PST, including weekends and holidays as needed. - Must be available to work extended hours during the Open Enrollment Period November 1st through December 15th. Licensing: Our Seasonal Individual and Family Plans Sales Representatives are licensed insurance agents. As a licensed position working within a regulated industry, all candidates must undergo extensive background checks, including lifetime criminal background and credit history reports. eHealth may deny employment or terminate the employment of any applicant or employee for whom the results of the background check prevents or adversely affects licensing or certification. What we offer: - Competitive base pay plus uncapped commission incentives - Paid training - Ongoing support and resources - Medical benefits after 90 days of employment - Cell phone and internet reimbursement - Monthly commission incentives - Milestone incentives Our Values: - One Team - Customer Centric - Innovation - Integrity - Quality - Accountability - Resilience - Financial Stewardship The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness Hourly Pay Rate -23.00 USD Hourly Annual Commission Target -$26,760 eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment

• Provide operational, sales, and compliance support to Independent Sales Agents within eHealth’s 1099 program • Serve as a primary contact for agent inquiries related to systems, compliance, commissions, contracts, and sales support • Deliver real time support via chat and Microsoft Teams office hours • Host sales training and upskilling sessions for 1099 agents • Maintain accurate agent records, compliance documentation, and Ready to Sell status • Conduct compliance follow-ups and support corrective actions as needed • Monitor agent performance and identify coaching, training, and live sales support opportunities • Share agent feedback and insights to support continuous improvement of the ISA program • Demonstrate eHealth’s core values in daily work and decision-making

• Take inbound calls and advise clients on health insurance options • Outbound follow-up responsibilities • Performance-based measures including conversion, applications, member retention and compliance • Complete an extensive 4-week training program • Work during hours between 6:00AM – 6:00PM PST, including weekends and holidays as needed • Required to make outbound calls to follow up on leads and cross-sell ancillary products • Meet daily sales metrics, goals, and carrier quality expectations

• Player-Coach : Demands the ability and flexibility to balance hands-on execution tasks including coding, analysis, and dashboard development with team leadership providing oversight, management and support to a team of analysts. • Strategic Partner : Serve as an analytics and business partner to Finance (FP&A, Accounting, Revenue Operations). Provides strategic & analytics insights to enable the achievement of short-term and long-term goals. • Project Management : Oversee complex, multi-departmental projects by identifying strategic requirements, collaborating with senior operational teams, and managing enterprise-level milestones through implementation while ensuring alignment with corporate objectives. • Control Governance : Responsible for maintaining SOX-compliant internal controls over financial reporting, including access controls, IT general controls, change management, and segregation of duties; ensuring thorough documentation, periodic testing, and management review processes are in place to validate control effectiveness and support accurate audit reporting. • Lifetime Value : Own the maintenance, development and adherence to audit controls of Lifetime Value (LTV) models used for financial forecasting, revenue recognition and business optimization. Analyze and evaluate changes to retention performance, constraints and overall risks associated to the models. • Business Intelligence : Oversee the design and delivery of centralized financial reporting solutions on the analytics platform. Guide the development of governed financial datasets and reusable analytical assets that lead the transition from fragmented manual reporting toward automated, scalable reporting environments that ensure consistency, usability, and adoption across the organization. • Revenue & Cash Reporting : Lead initiatives to support finance and accounting operations, through reporting for revenue automation, cash collection, commission forecasts, policy auditing, partner accounts payables, agent compensation and bank transactions. • Membership Reporting : Build dashboards to monitor growth in Membership and decompose period-over-period drivers of change. Serve as strategic thought partner to the business in bridging the gap between operational and financial membership reporting.

• Manage and execute end-to-end licensing and/or carrier appointment processes for an assigned group of Benefit Advisors or carrier partners • Support the state licensing process, including screening candidates for eligibility, preparing onboarding documentation, and coordinating exam preparation and scheduling • Submit and track insurance license applications across all states, maintaining communication with Departments of Insurance to ensure timely approvals • Coordinate fingerprinting requirements and ensure all regulatory steps are completed accurately and efficiently • Monitor and maintain license renewals and continuing education requirements to ensure ongoing compliance across all systems • Oversee carrier appointment processes, including preparing high-volume reports, tracking appointment status, and resolving delays through analysis and escalation • Partner with Sales, Training, and Licensing Operations teams to ensure advisors complete all onboarding and certification requirements • Maintain accurate advisor status records across systems to mitigate compliance risk and ensure agents are authorized to sell only where permitted • Conduct gap analyses and identify process improvement opportunities to enhance efficiency and accuracy • Participate in User Acceptance Testing (UAT) for system enhancements and automation related to licensing and onboarding processes

• Initiate and participate in projects that drive business improvement, engage with employees/managers to understand culture and connect with the team, and participate in and lead change initiatives and communication efforts • In partnership with the ER Generalist, you will provide coaching/counseling advice to Sales managers and employees, and work to resolve employee relations issues quickly. • Coach Sales managers to anticipate talent issues proactively • Be a problem solver in tough talent situations and recommend solutions with high business acumen • Partner with HR Ops team to identify and improve standard processes that help drive effectiveness and efficiency in our operational delivery • Work with cross functional stakeholders to execute on HR processes (e.g., working with HR Ops on delivery of HR services, invol terminations, partnering with legal on involuntary termination agreements, partnering with HRIS team to support the business using Workday, etc) • Assist in the design and implementation of HR initiatives aligned with eHealth’s overall talent strategy • Support the creation and delivery of just in time training to support existing and new business processes and initiatives.

• Meet and/or exceed specific revenue/margin goals tied to programs on our Amplify partnerships. • Identify and develop new revenue opportunities with Medicare carrier partners, including MA, MAPD, PDP, and Medicare-related growth programs. • Evaluate carrier needs, market dynamics, and competitor activity to identify opportunities for new or expanded Medicare carrier programs. • Optimize current Medicare carrier programs to improve performance, enhance partner value, and expand participation in existing revenue opportunities. • Lead development and execution of carrier-specific solutions in partnership with carrier sales, service, operations, compliance, and product teams. • Serve as a key business lead for Amplify, positioning the business as a strategic capability for Medicare carrier partners seeking scalable BPO/Overflow support. • Develop and present Medicare carrier program recommendations, business cases, and partnership opportunities to executive leadership and cross functional stakeholders. • Establish leading and lagging KPIs to measure program success, including growth, quality, operational performance, retention, and partner satisfaction. • Lead direct reports and cross functional teams in the implementation and execution of BPO agreements. • Build internal processes and operational workflows that support successful delivery of carrier programs tied to Amplify and other Medicare strategic initiatives. • Create and foster senior-level relationships with Medicare carrier partners to support long term growth, execution, and innovation. • Develop reporting packages and business reviews for carrier partners and internal leadership to communicate results, performance trends, and program opportunities. • Act as a subject matter expert on Medicare carrier strategy and partnership development in support of broader company goals and objectives. • Provide regular updates and performance reporting to direct leadership and key stakeholders. • Help establish an overall Amplify Carrier Development strategy aligned with the organization’s goals across relationship management, implementation, communication, reporting, and ongoing partner support. • Partner with carriers to ensure organizational objectives and carrier objectives are aligned, with particular emphasis on sustainable growth, quality outcomes, and operational execution. • Develop communication strategies and activity plans that position eHealth and Amplify as a valued partner in Medicare/Health distribution and BPO/Overflow solutions. • Establish reporting standards and success metrics to ensure achievement of Medicare carrier program goals and objectives.

• As the Vice President & General Manager of the Medicare Business Unit, you will work closely with executive leadership and are responsible for growth strategies, performance, profitability and long-term value creation of the Medicare business. • Lead integrated, omni-channel marketing orchestration and optimization • Champion a seamless consumer experience across digital and telephonic journeys • Expand high-margin marketplace services through strategic partnerships • Design, develop, and set operating goals, implement a roadmap of strategic initiatives, customer experience and marketing campaigns that deliver profitable growth, customer lifetime value (LTV) and retention. • Build the forecast, and operating plan for the Medicare business unit • Align SLT and Medicare business unit behind the translation of corporate strategy into business unit strategy • Develop the business case for growth, investment and resource prioritization. • Share business results, roadmap progress, any risks & opportunities with the Executive Leadership Team. • Define outcome goals, KPIs, and performance dashboards. • Conduct market research and competitor analysis to stay ahead of industry trends, regulatory changes, and customer needs. • Oversee paid media budget exceeding $100M, driving profitable customer acquisition and engagement across various channels. • Develop business cases, negotiate strategic partnerships, oversee integration into digital and telesales workflows, and ensure strong financial returns.

• Being a hands-on manager, you will be responsible for both technical (60%) and management (40%) duties • Maintain a value oriented and business driven approach to project prioritization and resourcing • Collaborate effectively across teams and key stakeholders including Product Management, Product UX Design, Infrastructure, Business, other engineering teams • Provide technical direction to software engineers, ensuring timely, quality design and implementation of applications, business logic • Unblock development team by resolving technical blockers • Perform day-to-day code reviews • Work with Application Security and Security Compliance teams to ensure application adheres to standards such as HIPAA • Document architecture using technical design documents, review and comment on architecture documents • Enable and facilitate problem diagnosis and resolution in technical and functional areas • Encourage change, particularly on the side of engineering best practices, developer experience, and process improvements • Advance Shift-Left for quality practices with activities such as unit testing • Establish and maintain effective communications and working relationships with cross-functional teams • Review the work of team members in a collegial fashion to promote growth, and to improve quality and engineering practices • People responsibilities - conduct 1:1 meetings, providing feedback, promoting personal development, establishing goals, and plan for career growth • Support production issues and lead Root Cause Analysis (RCA) efforts • Innovate using AI technologies, and promote AI technologies in your team, to improve quality and velocity of your team. • Demonstrate eHealth’s values in your behaviors, practices, and decisions.