• Manage direct mail production for 4–7 nonprofit clients, depending on scope and cadence • Oversee the full production lifecycle, from bidding and specifications to final mailshop setup • Execute quality control on mockups, proofs, data counts, personalization, and insertion setups • Develop and manage detailed production schedules using Excel-based formulas tied to mail dates • Draft specs and package grids for client approval and submit final materials to suppliers • Manage the bidding process, evaluate costs, and provide clients with recommendations • Reconcile campaign bids to budgets to ensure financial accuracy and alignment • Collaborate with printers, mailshops, and production partners to communicate specs, timelines, and expectations • Analyze production efficiency and recommend cost-saving strategies, including program pricing and vendor negotiations • Review campaign outlines and mail plans to ensure production elements align with overarching program strategy • Assist with reprojections and budgeting by assessing prior and upcoming production expenses • Serve as a steady, proactive partner to internal teams and clients to ensure projects are delivered error-free, on time, and on budget

This role involves supervising a team of analysts supporting the Epic Hospital Billing application, ensuring reliable operations and timely issue resolution. Supervise a team of 4 analysts providing support for the Epic Hospital Billing application. Ensure support procedures are clearly documented and up to date. Develop practices that maximize system capabilities and availability. Provide on-call support as needed. Identify, triage, and resolve issues proactively. Coordinate system maintenance and manage vendor relationships. Facilitate the resolution of user concerns and production issues. Lead troubleshooting efforts to address production problems. Manage communication between technical teams and departmental owners. Oversee project management activities from planning to post-implementation support.

This role involves leading and overseeing multiple electrical BIM projects, ensuring high-quality standards while maintaining strong client relationships. Lead electrical BIM teams across multiple US-based projects. Manage project scope, schedules, budgets, billing, and change orders. Serve as the main client-facing point of contact. Oversee QA/QC processes to ensure high-quality deliverables. Coordinate resources, staffing, PTO, and team development. Support career paths, training, and performance growth of team members. Collaborate closely with Business Unit leadership on planning and strategy. Utilize tools such as Autodesk Construction Cloud (ACC), Revit, and MS Project.

• Ensure Project success, as defined by the project scope, budget, and timeline • Ensure Project adherence to Accruent delivery methodology • Manage the signed client contract, all commercial agreements, and all project documentation • Manage the Project Budget including appropriate billing of project hours, accuracy in future forecasting and logging for project expenses • Measure, track, and evaluate progress against the project plan, deliverables, milestones and required tasks • Prepare project status reports and keeps management, clients, and others informed of project status and related issues • Direct and coordinates activities of project personnel to ensure project progresses on schedule and within budget • Develop complex project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources in conjunction with the Professional Services Manager • Identify and quickly mitigate project issues and risks, documenting and communicating resolution updates accordingly • Identify when a request deviates from original project scope, initiates change management conversations and negotiates contract terms with client • Drive Change Order contract creation with support from the Professional Services Managers • Exhibit exceptional judgement when navigating project decisions, escalating to the Professional Services Manager when appropriate • Lead project team members towards a common goal while driving personal accountability and setting appropriate expectations for project deliverables • Foster positive employee morale and teamwork, creates an environment conducive to problem solving and achievement • Assist with presale activities including meetings and conference calls to determine needs analysis and project scope • Build positive, collaborative relationships with clients and prioritizes a high quality Services experience • Capitalizes on opportunities to sell additional resources/services to clients when appropriate to increase revenues over planned targets • Coordinate two to six resources within each assigned Project Team • Coach and mentor peers on best practices and project delivery methodology • Proactively leverage opportunities to deepen comprehension of new skills by teaching peers and others aspiring to develop into Project Manager role