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Founded in 1967, Capgemini is revered as one of the world's leading consulting, technology, and outsourcing agencies. In 2016 alone, the company reported global
FBS Workflow Optimization Consultant
Location
Mexico
Posted
96 days ago
Salary
0
Seniority
Senior
Job Description
FBS Workflow Optimization Consultant
Capgemini
• Use AI tools—including Microsoft Copilot—to accelerate the analysis, documentation, and visualization of current-state processes. • Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential. Secondary Focus: Partner with Business Units Across the Enterprise • Serve as a consultative resource to departments seeking to streamline their operations. • Help business units identify opportunities to improve workflows using: o Microsoft 365 Copilot o Copilot Studio o Power Automate o Power Apps o Power BI • Translate business needs into conceptual solution outlines and value cases for teams who will implement them. • Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations. • Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation. • Maintain clear, accurate, and AI enhanced process documentation. • Use Lean, Six Sigma, and continuous improvement frameworks—augmented by AI insights—to redesign workflows. • Ensure changes adhere to ITIL best practices and operational readiness. Cross Functional Partnership & Change Enablement.). • Define KPIs and success criteria for each improvement. • Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.
Job Requirements
- Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
- Experience supporting or enabling AI and automation initiatives. (is a plus)
- Expertise in process mapping, workflow analysis, and journey mapping.
- Experience with Lean, Six Sigma, and other platforms, for continuous improvement methodologies.
- Functional understanding of: o Microsoft 365 Copilot o Copilot Studio o Power Automate, Power Apps, Power BI o Microsoft 365 productivity tools o ServiceNow or Jira Service Management
- Ability to analyze operational performance using Excel or Power BI. Communication & Leadership
- Excellent facilitator and communicator.
- Strong influencing and consultative skills.
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
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