• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems • Gather requirements by conducting interviews, reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems • Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users • Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle • Communicate effectively, both verbally and in writing, with team members and stakeholders • Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback • Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results • Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework • Provide recommendations for enhancing internal processes, accompanied by potential solutions

• Provide Tier 1 and Tier 2 support for our primary HRIS modules including HCM, Recruiting, Talent, Compensation, and Time Tracking • Troubleshoot technical issues related to system access, integrations, data loads, and reporting • Triage and escalate complex functional or configuration issues to HR business partners and HRIS specialists • Monitor system performance, identify anomalies, and coordinate resolution efforts • Manage user access provisioning, role assignments, and security group maintenance • Execute data validation and quality assurance processes for HRIS data • Support mass data uploads, employee data changes, and system updates • Create and maintain documentation of data flows, integration points, and system dependencies • Investigate and resolve data discrepancies in partnership with HR and IT teams • Assist with data extraction and reporting requests using HRIS reporting tools • Monitor and support integrations between the HRIS and connected systems (payroll, benefits, identity management, finance) • Coordinate with IT Infrastructure teams on SSO, network connectivity, and middleware issues • Support API connections and troubleshoot integration failures • Partner with vendors on technical issues requiring escalation beyond internal capabilities • Participate in HRIS releases and update testing cycles • Support HRIS-related projects including system enhancements, new module implementations, and process improvements • Contribute to knowledge base articles and user documentation • Provide training and guidance to end users on system functionality and self-service tools • Identify opportunities for automation and operational efficiency improvements • Foster a culture of customer service excellence, accountability, and continuous learning to delight our end users.

• Designing context-aware quest logic (physical + social + temporal signals) • Detecting stall or drop-off conditions during coordination • Suggesting structured micro-actions that increase completion probability • Instrumenting evaluation loops tied to measurable behavioral outcomes • Shipping production-facing components • You will operate on top of existing real-time systems — not rebuild infrastructure.

• Address legal requirements for the DAC areas: Piloto, Accounting and Messaging across the systems (SIMM, TMNF MF/OP, SPBA, SPBE, TPLR, CMMF, TCMF, SPBG, SPBN, GRES, SCRY and SIMF); • Collaborate with the team to identify and resolve system-related issues; • Mentor and train less experienced professionals; • Participate in technical meetings and discussions, contributing your expertise.