• Respond to incoming requests and tickets, providing timely support for common issues such as: • Troubleshoot and resolve issues related to Microsoft 365, endpoint devices, VPN connectivity, printers/peripherals, and basic networking (Wi-Fi, DNS basics, connectivity). • Identify recurring issues and flag patterns to the IT Manager / Level 2 for deeper investigation. • Own tickets from intake through resolution when within Level 1 scope; escalate cleanly when outside scope. • Document symptoms, steps taken, resolution, and user communication in the ticketing system.

• Manage the full lifecycle of end-user computing devices (laptops, desktops, mobile devices) for Windows, macOS • Manage automated solutions for device provisioning (Zero-Touch Deployment), configuration, patching, software deployment, and deprovisioning. • Manage Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions (e.g., Intune, Jamf). • Create and maintain standardized device configuration profiles and application packages. • Ensure all end-user devices are secure, compliant with company policies, and up-to-date with security patches and software updates. • Oversee configuration and maintenance of network infrastructure in our remote offices. • Manage and troubleshoot network devices, including routers, switches, firewalls, and Wi-Fi access points (e.g., Cisco Meraki, Ubiquiti, FortiGate). • Configure and maintain VPN solutions for secure remote access and site-to-site connectivity. • Monitor network performance and availability, proactively identifying and resolving issues to ensure optimal uptime and user experience.

Role: At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the IT Support Specialist ensures HubSpot is configured, governed, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions. This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation. Responsibilities: - Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration. - Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs. - Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time. - Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making. - Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module. - Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden. Requirements: - 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support. - Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process. - Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance. - Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems. - Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions. - Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement. Results: - HubSpot tickets are triaged, prioritized, and resolved efficiently, with clear ownership and consistent adherence to defined SLAs. - Recurring HubSpot and integration issues are identified, documented, and eliminated over time, resulting in a sustained reduction in ticket volume. - Data across contacts, companies, deals, and custom objects remains clean, consistent, and reliable, supporting accurate reporting and downstream systems. - Workflows, automations, and system configurations function predictably, reducing manual work and operational friction for Sales, Marketing, and Operations. - HubSpot onboarding, access changes, and offboarding are executed accurately and on time, with minimal disruption to users. Location: - Remote, USA - Must be willing to travel 4-6 times per year to Las Vegas, NV - Standard working hours are Monday through Friday, 9:00 AM – 6:00 PM PST, with periodic workshops or special events. Occasional after-hours support may be required for urgent issues. Compensation: - $60,000 - $75,000 annually - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time roles. ACQ Core Values: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

• Be the face of IT in North America: serve as the primary point of contact for all technology-related needs during US working hours, delivering responsive, high-quality support to end users. • Troubleshoot and resolve a wide range of issues, including application access, license provisioning, SSO and identity management, device management, and day-to-day productivity tooling. • Own the new hire onboarding and offboarding experience for the North America region — ensuring every new team member has a seamless Day 1 and every departure is handled securely and efficiently. • Manage and resolve escalations end-to-end, taking full ownership from diagnosis through resolution and root-cause documentation. • Act as a strategic IT business partner to US-based teams, particularly GTM, Sales, and Marketing, understanding their workflows and proactively improving their technology experience. • Liaison with regional stakeholders to gather feedback, identify pain points, and translate them into actionable IT improvements. • Partner with cross-functional teams on their initiatives, embedding IT perspective into business projects and ensuring technology enables rather than blocks progress. • Identify repetitive tasks and recurring issues, then design and implement automations to eliminate them — leveraging scripting, workflow tools, and AI where appropriate. • Apply a root-cause mindset: don’t just fix the symptom — find and address the underlying problem so it doesn’t recur. • Contribute to IT initiatives and projects across the broader IT team, bringing a builder’s perspective to improve systems, processes, and the overall IT operating model. • Explore and implement AI-powered solutions to enhance IT service delivery, reduce resolution times, and improve the end-user experience. • Support SaaS application management, including license tracking, cost optimization, usage analysis, and vendor coordination. • Manage IT asset inventory for the North America region, ensuring hardware and software are tracked, maintained, and refreshed appropriately. • Contribute to compliance and security initiatives by maintaining accurate records and following established IT policies and controls.