• Responsible for the implementation and effectiveness of products, services and technical or business systems, software, or solutions • Develop project plans to define success for customers • Manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations • Identify training needs, educate customers in best practices, and participate in onboarding activities • Coordinate and communicate timelines/status to clients, external partners, internal teams, management, and impacted groups • Conduct online meetings/conference calls to orient clients, present new functionality, perform training, and collaborate with clients about concerns. • Develop implementation plans which include timelines and metrics for communication, marketing and training activities.

• Manages all sales, service and execution support for new and ongoing complex C&IB client relationships • Leads staff to achieve relevant KPI's and requirements • Monitors and oversees all activities involved with support of sales, service and execution • Recommends improvements and connects strategy to business outcomes to drive desired client experience • Provides reports on performance to leadership • Participates in establishing and ensuring compliance with internal policies and procedures • Manages complex client exceptions and escalations • Manages and maintains relationships with internal/external service partners • Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors

This is a paid freelance, remote position. As a leading authority in entertainment news, MovieWeb publishes at a fast pace and is always seeking talented, passionate contributors who can deliver compelling, high-quality articles on deadline. Write movie and TV related articles, with editorial support Monitor trending news cycles, including casting announcements, trailers, release dates, renewals/cancellations, and celebrity updates Comfortable meeting deadlines Ensure timely publication of relevant content aligned with SEO and engagement goals Follow guidelines rigorously Availability for breaking news

• Driving and manage deployment projects through completion and providing reports and status as necessary. • Coordinating with collocation vendors, internet service providers (ISPs), Account Managers, Network Infrastructure Engineers, IDMs and Logistics Coordinators. • Contributing and participating in projects to improve internal processes. • Tracking circuit, rack, IP, and power data in Akamai databases and maintain accurate datacenter-specific information.