• Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises). • Provides top-level escalation support, resolving complex technical issues with urgency and precision. • Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards. • Serves as a technical advisor and trusted SME in client interactions. • Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals. • Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting. • Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence. • Models proactive problem-solving and accountability in all interactions. • Contributes to playbook and process development, enabling scalable and repeatable technical success.

• Assist in the daily administration and support of Microsoft 365 and Google Workspace platforms • Author PowerShell scripts that monitor and manage cloud resources • Monitor system performance, usage, and security across both cloud environments • Author change control requests and enterprise-wide communications to ensure transparency in all cloud platform updates • Collaborate with senior administrators to implement best practices for data protection • Respond to helpdesk tickets related to SharePoint use, file sharing, and collaboration tools • Support onboarding and offboarding processes by monitoring and adjusting the automated provisioning and de-provisioning user accounts and resources • Assist with updates, patches, and configuration changes to ensure the reliability and security of cloud services • Document procedures, configurations, and troubleshooting steps for reference and training purposes • Participate in team meetings and contribute to ongoing improvement initiatives for cloud infrastructure

• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions • Translate business requirements into clear, technically accurate user stories and functional designs • Contribute to technical solution discussions and design reviews • Implement configurations aligned to established architecture and best practices • Support testing, validation, and post-release activities • Perform day-to-day Salesforce administration and configuration • Build and maintain Flows, validation rules, custom objects, fields, record types, and automation • Manage users, roles, profiles, permission sets, and access controls • Create and maintain reports and dashboards for Sales and Marketing teams • Support data hygiene, imports/exports, and governance standards • Work in sandboxes and support deployments and releases • Serve as a first-line and technical escalation point for Sales and Marketing users • Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows • Provide timely support and guidance to unblock users • Participate in office hours and user enablement sessions • Capture recurring issues and escalate or translate them into system improvements • Support existing integrations with marketing, analytics, and billing systems • Assist in diagnosing integration and data synchronization issues • Partner with developers during integration testing and issue resolution

• Translate clinical workflows into system configurations • Provide application support and training to clinicians • Manage upgrades and integrations with existing EHRs • Act as a liaison between clinical staff and technical teams • Support Go-Live and post-implementation phases