Sherpa

• Provide Tier I/II technical support for Watchtower customers and end users • Troubleshoot hardware, software, network, and mobile device issues across multiple environments • Support Android, iOS, Windows, and Linux operating systems • Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues • Analyze system logs and identify root causes of technical problems • Escalate complex issues to engineering teams while maintaining customer ownership and communication • Monitor support ticket queues and ensure timely resolution of customer issues • Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements

• Provide Tier I/II technical support for Watchtower customers and end users. • Troubleshoot hardware, software, network, and mobile device issues across multiple environments. • Support Android, iOS, Windows, and Linux operating systems. • Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements. • Conduct hands-on training sessions for Airmen, operators, administrators, and customer personnel.

• Provide Tier I/II technical support for Watchtower customers and end users • Troubleshoot hardware, software, network, and mobile device issues across multiple environments • Support Android, iOS, Windows, and Linux operating systems • Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues

• Provide Tier I/II technical support for Watchtower customers and end users • Troubleshoot hardware, software, network, and mobile device issues across multiple environments • Support Android, iOS, Windows, and Linux operating systems • Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues • Analyze system logs and identify root causes of technical problems • Escalate complex issues to engineering teams while maintaining customer ownership and communication • Monitor support ticket queues and ensure timely resolution of customer issues • Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements • Configure, customize, and validate DMSAT systems to meet mission objectives and customer requirements • Coordinate and oversee on-site installation and deployment of DMSAT equipment and associated infrastructure • Conduct operational testing and validation to ensure system readiness • Support sustainment activities and lifecycle management of deployed systems • Provide on-site technical support during deployment, operational exercises, and training events • Conduct hands-on training sessions for Airmen, operators, administrators, and customer personnel • Develop and maintain training materials, user guides, quick-reference guides, and Standard Operating Procedures (SOPs) • Provide customer onboarding and operational best practices guidance • Demonstrate system functionality and capabilities to users and stakeholders • Deliver both remote and in-person technical instruction • Assist with deployment, configuration, and maintenance of: Mobile Device Management (MDM) platforms, Windows and Linux servers, Virtualized environments, VPN solutions, Active Directory and LDAP services, Cloud-based services and infrastructure • Support software updates, patch management, and system hardening efforts • Assist in applying and validating DISA STIG compliance requirements • Support network connectivity, encryption, certificate management, and secure communications • Prepare and maintain deployment documentation, installation reports, training records, and operational checklists • Document troubleshooting procedures, lessons learned, and technical solutions • Capture bug reports and support root cause analysis efforts • Maintain accurate customer support records and deployment status reports • Support tactical communications and mobility solutions for DoD customers • Participate in customer site visits, field installations, and operational exercises • Ensure compliance with contractual, safety, security, and operational requirements • Coordinate with internal engineering teams, government stakeholders, and customer representatives to ensure mission success • Participate in after-hours support activities as required

• Design and develop high-quality, scalable Android applications in Kotlin/Java • Implement unit and integration testing for mobile environments • Collaborate with product managers, designers, and other stakeholders to define project requirements and deliverables • Architect efficient and reusable code that adheres to best practices and coding standards • Conduct code reviews to ensure code quality, performance, and security • Optimize application performance and responsiveness • Stay updated on the latest Android development trends, tools, and technologies • Mentor and provide guidance to junior members of the development team

• Lead the design and development of full-stack machine learning and generative AI applications tailored to meet business needs. • Work closely with domain experts to translate business requirements into technical specifications and solutions. • Develop prototypes to assess technology readiness and guide the scaling of promising solutions into production-ready applications. • Provide technical guidance and mentorship to junior engineers and team members, fostering a collaborative environment. • Continuously monitor and optimize machine learning models and algorithms to improve performance and accuracy. • Collaborate with AI engineers, data scientists, software developers, UX/UI, and product managers to integrate AI solutions into existing products and develop new features. • Design and optimize data architecture and infrastructure to support efficient data storage, processing, and analysis. • Stay up-to-date with the latest trends and advancements in data science, machine learning, and defense technology. • Communicate findings and recommendations to technical and non-technical stakeholders through clear and compelling presentations and reports.

• Research software design documents for new or existing features to thoroughly understand the software under test • Formulate and document test cases to test the efficacy and performance of web, mobile, and desktop applications • Convert manual test plans into automated test software to ensure optimal test coverage. • Work with CI/CD pipelines to execute regular, thorough regression tests. • Report bugs in a concise, accurate, and reproducible way • Work closely with teams of software developers and other engineers to solve complex test automation scenarios. • Attend regular meetings to facilitate collaboration between engineers and across teams

• Apply AI/ML modeling techniques in solving many types of problems • Develop and design algorithmic solutions for automation projects • Design, develop, and implement data science solutions to address defense-related challenges • Utilize advanced coding skills to manipulate, analyze, and visualize large and complex datasets • Develop and deploy machine learning models and algorithms to extract insights and make predictions • Collaborate with cross-functional teams to identify data requirements, gather relevant data, and define project objectives • Design and optimize data architecture and infrastructure to support efficient data storage, processing, and analysis • Stay up-to-date with the latest trends and advancements in data science, machine learning, and defense technology • Communicate findings and recommendations to technical and non-technical stakeholders through clear and compelling presentations and reports

• Design and develop high-quality, scalable Android applications in Kotlin/Java • Implement unit and integration testing for mobile environments • Collaborate with product managers, designers, and other stakeholders to define project requirements and deliverables • Architect efficient and reusable code that adheres to best practices and coding standards • Conduct code reviews to ensure code quality, performance, and security • Optimize application performance and responsiveness • Stay updated on the latest Android development trends, tools, and technologies • Mentor and provide guidance to junior members of the development team

• Develop, test, and troubleshoot .NET C# issues assigned via our task tracker • Participate in Sprint Planning, Daily Standups, and Sprint Reviews • Act as a subject matter expert for .NET Framework Development in system architecture and design discussions • Code and test software based upon software specifications and designs • Analyze and study complex system requirements • Use sound software engineering principles to ensure that developed code is maintainable, efficient, reliable, understandable, and fault tolerant