• Perform manual functional testing across new features and existing functionality • Design, write, review, and maintain clear and comprehensive test cases • Execute regression testing to ensure system stability after updates and releases • Conduct UI/UX testing, ensuring usability, consistency, and user experience standards are met • Validate integrations and workflows involving APIs, API keys, and related development tools • Test applications that interact with or leverage LLMs, demonstrating an understanding of how these systems work and respond • Identify, document, and track defects with high-quality bug reports • Review, validate, and manage bug creation and test outputs from offshore QA teams • Collaborate closely with product, engineering, and QA stakeholders to ensure high-quality releases • Act as a senior QA presence, providing guidance through best practices rather than direct supervision

• Perform mobile testing (Android/iOS apps) and mobile automation for mobile apps using BDD framework with tools like Appium/Flutter Driver etc. • Using declarative paradigm for writing tests • Perform multi-mobile platform functional tests in different environments • Identify, isolate (in source code, and App), report and track defects (functional and non-functional) to closure • Review requirements, and provide feedback on business completeness and testability • Review change requests (Git, ClickUp) and provide a level of effort estimates of QA effort • Truly agile partnership with product owners and developers to progressively work towards improved efficiency in both business and technology

• Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness • Define and drive quality strategy, identifying systemic gaps in process, tooling, and execution—and closing them sustainably • Lead, mentor, and nurture SDETs—setting clear expectations, guiding prioritization, and raising the overall quality bar • Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations • Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities • Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data • Advocate firmly for quality—taking a stand to hold or delay releases when necessary, even under delivery pressure • Build a culture of ownership, accountability, and customer-first thinking across teams • Drive change with empathy and clarity, pushing improvements with minimal friction while staying firm on standards

• Ontwerpen en uitvoeren van terugkerende tests, inclusief mocking en datasets in de TAF-omgeving. • Samenwerken met functioneel analisten en ontwikkelaars vanaf de start van elke user story. • Anticiperen op projectbehoeften en flexibel inspelen op veranderingen binnen een interdisciplinaire omgeving. • Rapporteren over de kwaliteit van software aan verschillende stakeholders. • Opstellen van testplannen en documenteren van resultaten van geautomatiseerde tests. • Leiden bij het bepalen van testautomatiseringsstrategie, testdekking, tools en testarchitectuur. • Coachen en begeleiden van collega’s binnen het testdomein.