• Serve as a primary point of contact for clinical trial patients and families, providing guidance, education, and ongoing support • Introduce patients to available programs, services and resources. • Help navigate the care continuum • Assess patient and family needs, identify potential barriers, coordinate solutions to support treatment adherence • Act as a liaison between research, clinical teams, and support departments to improve the overall care experience • Provide proactive follow-up, including post-treatment check-ins and appointment reminders for at-risk patients. • Assist with scheduling coordination and ensure efficient, patient-centered care planning • Document patient interactions and maintain accurate records

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Join our Clinical Research team and play a vital role in improving the patient and family experience throughout the clinical trial journey. As a Clinical Research Program Navigator, you will guide patients with cancer and their families by connecting them to resources, removing barriers to care, and ensuring a smooth, supportive experience from start to finish. Collaborate closely with Research teams, care providers and support services to enhance processes, improve outcomes, and ensure patients receive the highest level of coordinated care. As a successful candidate, you will: - Serve as a primary point of contact for clinical trial patients and families, providing guidance, education, and ongoing support - Introduce patients to available programs, services and resources. - Help navigate the care continuum - Assess patient and family needs, identify potential barriers, coordinate solutions to support treatment adherence - Act as a liaison between research, clinical teams, and support departments to improve the overall care experience - Provide proactive follow-up, including post-treatment check-ins and appointment reminders for at-risk patients. - Assist with scheduling coordination and ensure efficient, patient-centered care planning - Document patient interactions and maintain accurate records Your qualifications should include: - Bachelor's Degree - 5 years or more of experience working in a hospital/healthcare setting and interacting collaboratively with medical teams - Strong customer service skills - Demonstrate skills in written and verbal communication including good phone etiquette - Good problem solving skills - Display sensitivity to patient care, privacy and cultural needs. Preferred education, experience and skills: - Master's Degree in Health or Health-related field - Knowledge of oncology healthcare and psychosocial needs - Previous grant and/or clinical trial experience City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.

Overview of Facilities Coordinator As our Facilities Coordinator, you will provide world-class service to Worksmith clients to support their facilities maintenance needs. This will include scheduling and coordinating work with location managers, client administrators, and vendors. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients to success on the Worksmith platform. The day-to-day responsibilities will include: - Build and own relationships with key customer stakeholders to establish yourself as a trusted advisor and partner; act as the main point of contact post implementation. - Coordinate with vendors to ensure timely and satisfactory service completion. - Assist with troubleshooting and solving customer issues that arise in a timely manner with a positive attitude and high quality customer service in mind. - Conduct training sessions to maximize product adoption and engagement among all client users. - Communicate professionally and energetically with client users and the Worksmith network of local vendors. - Identify client and vendor needs to provide feedback to other areas of our business such as Product, Engineering, Vendor Success. The right candidate: - Demonstrates strong communication, interpersonal and presentation skills - Ability to problem solve timely and proactively - Detail-oriented; able to capture proper information correctly and accurately - Displays empathy and the ability to put yourself in the customer's shoes - Thrives in a fast paced, team centric environment and is adaptable to change Basic qualifications: - Familiarity with G Suite and other project management solutions - 1-3 years of facilities management experience We also look for these qualities in our candidates: - A willingness to learn - A positive and hard-working attitude - Patience and tenacity - Organized and detail-oriented

Provide clinical and technical support in hospital settings, collaborate with medical professionals, and maintain strong knowledge of electrophysiology products while ensuring effective utilization and training for optimal patient outcomes.