Worksmith

Overview of Facilities Coordinator As our Facilities Coordinator, you will provide world-class service to Worksmith clients to support their facilities maintenance needs. This will include scheduling and coordinating work with location managers, client administrators, and vendors. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients to success on the Worksmith platform. The day-to-day responsibilities will include: - Build and own relationships with key customer stakeholders to establish yourself as a trusted advisor and partner; act as the main point of contact post implementation. - Coordinate with vendors to ensure timely and satisfactory service completion. - Assist with troubleshooting and solving customer issues that arise in a timely manner with a positive attitude and high quality customer service in mind. - Conduct training sessions to maximize product adoption and engagement among all client users. - Communicate professionally and energetically with client users and the Worksmith network of local vendors. - Identify client and vendor needs to provide feedback to other areas of our business such as Product, Engineering, Vendor Success. The right candidate: - Demonstrates strong communication, interpersonal and presentation skills - Ability to problem solve timely and proactively - Detail-oriented; able to capture proper information correctly and accurately - Displays empathy and the ability to put yourself in the customer's shoes - Thrives in a fast paced, team centric environment and is adaptable to change Basic qualifications: - Familiarity with G Suite and other project management solutions - 1-3 years of facilities management experience We also look for these qualities in our candidates: - A willingness to learn - A positive and hard-working attitude - Patience and tenacity - Organized and detail-oriented