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Forward Deployed Engineer
Location
India
Posted
61 days ago
Salary
0
Seniority
Senior
Job Description
Forward Deployed Engineer
Statisfy
• Agent Development: Build AI agents within Statisfy’s Agent Studio to handle onboarding flows, account health monitoring, risk detection, and proactive recommendations. • Workflow Automations: Configure and customize workflow automations using Statisfy’s Workflow Agent Studio to match customer business processes. • Enterprise Onboarding: Lead the technical onboarding process for new enterprise customers, including integration of CRM, support, product usage, and communication systems. • BI & Reporting: Design and deliver dashboards, KPIs, and BI reports that surface customer insights, adoption trends, and ROI metrics. • Customer Advocacy: Serve as the technical expert during onboarding and beyond, helping customers understand best practices and ensuring they achieve measurable success with Statisfy. • Feedback Loop: Collaborate closely with Product and Engineering teams by bringing back insights from the field to shape roadmap priorities.
Job Requirements
- 3+ years of experience in a customer-facing technical role (Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, or similar).
- Strong knowledge of SaaS systems and integrations (CRM, support platforms, BI tools, data pipelines).
- Experience with workflow automation platforms, scripting, or low-code/no-code environments.
- Comfort working with SQL and BI tools (e.g., Looker, Tableau, Superset, Cube.js).
- Bonus: familiarity with LLM agents, LangChain/LlamaIndex, or similar frameworks.
- Excellent communication skills—you’re as comfortable leading a customer workshop as you are writing a technical guide.
- Problem-solving mindset: you thrive in dynamic environments and can adapt quickly to enterprise customer needs.
Benefits
- Competitive compensation
- Benefits
- Equity
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