Job Closed
This listing is no longer active.
We build and invest in businesses that focus predominantly on healthcare payments and benefits technology.
Client Relationship Manager
Location
Texas
Posted
122 days ago
Salary
$66K / year
Seniority
Senior
Job Description
Client Relationship Manager
A.E. Perkins
• Client Leadership and Team Mentorship: Act as the primary client-facing team leader for a large number of clients, providing guidance and mentorship to Relationship Specialists to ensure high service standards (Advanced). • Client Issue Resolution: Serve as the first point of escalation for client issues, addressing concerns and joining client calls to facilitate resolution, even outside of standard business hours (Advanced). • Relationship Management and Retention: Build and maintain strong relationships with Plan Administrators, Brokers, and Client Experience team members, promoting engagement, retention, and growth (Advanced). • Process Improvement and Automation: Identify opportunities for process improvements and automation, working to enhance service delivery and operational efficiency (Intermediate). • Client Education and Support: Educate clients on systems, tools, and policies related to Ameriflex products and services, ensuring they are equipped to utilize offerings effectively (Intermediate). • Account Organization and Documentation: Maintain organized and accurate account information for each client, ensuring easy access to essential details (Advanced). • Business Strategy Development: Collaborate with internal partners to develop and execute business plans and strategies that align with organizational goals (Intermediate). • Proactive Client Support: Anticipate client needs by addressing potential questions and concerns before they arise, demonstrating a proactive approach to service (Advanced). • Confidentiality and Compliance: Handle confidential client information with tact and discretion in accordance with HIPAA and other relevant regulations (Advanced). • Empathy and Soft Skills: Exhibit a high level of empathy and interpersonal skills when working with clients and team members, fostering a supportive and positive work environment (Advanced). • Goal Setting and Performance Tracking: Set and exceed performance goals related to client satisfaction, retention rates, and service delivery metrics (Intermediate). • Travel Requirements: Travel as needed, ideally once or twice per year, to support client relationship management and business development initiatives (Beginner). • Other Duties: Perform additional duties as assigned by the Client Experience Manager to support business needs (Beginner).
Job Requirements
- Leadership and Mentorship: Strong leadership skills with the ability to guide, mentor, and develop team members, driving service quality and performance improvements (Advanced).
- Client-Focused Mindset: Deep commitment to providing excellent client service, with the ability to set and exceed client expectations (Advanced).
- Problem-Solving Skills: Keen ability to think on your feet and solve problems efficiently, even in high-pressure situations (Intermediate).
- Communication and Organizational Skills: Superior written, verbal, and organizational skills, with attention to detail and the ability to handle large client portfolios (Advanced).
- Stress Management and Adaptability: Ability to thrive in a fast-paced environment, managing high call and email volumes, and staying calm under pressure (Intermediate).
- Process Improvement Orientation: Experience identifying and implementing process improvements to enhance service delivery (Intermediate).
- Technical Proficiency: Proficient in navigating multiple web-based programs and utilizing technology to resolve client issues quickly (Intermediate).
- Goal Orientation and Initiative: Highly goal-oriented and self-motivated, with a proactive approach to advancing within the organization (Advanced).
- Compliance Awareness: Strong understanding of HIPAA regulations and best practices for handling sensitive information (Advanced).
- Education: Bachelor’s Degree from an accredited institution required.
- Experience: 5+ years of account management experience, with a focus on client relationship management and service delivery (Advanced).
- Experience in Benefits Administration preferred (Beginner).
- Technical Skills: Intermediate to advanced Microsoft Excel skills preferred (Intermediate).
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Matching
- Flexible Spending Accounts
- Health Savings Accounts
- Disability & Life Insurance
- Employee Assistance Program
- LegalShield
- ID Shield
- Commuter Reimbursement Plan
- Tuition Reimbursement
- Bonus Pay – This position falls under our corporate bonus plan, which entitles you to up to 10% of your annual salary as a bonus payout each year.
- Wellable membership
- Telescope Health (telehealth) through Accresa
- Intellect (mental health) application
- Employee engagement activities, including voluntary events, raffles, book club, and more!
Related Guides
Related Job Pages
More Account Manager Jobs
• Own the full RIA partnership lifecycle, from identifying and engaging prospective partners through negotiation, onboarding, and ongoing relationship management, with accountability for revenue and growth targets • Build and manage a high-quality pipeline of RIA partners using a multi-channel approach including direct outreach, referrals, conferences, and industry relationships • Develop and execute joint business plans with partners to expand engagement, increase partner investment, and drive long-term marketplace growth • Build and maintain trusted relationships with senior stakeholders across partner organizations, serving as a strategic advisor and identifying opportunities to deepen partnerships over time • Design and refine scalable processes, pricing approaches, and partnership playbooks that improve onboarding efficiency and partner performance • Partner cross-functionally with Product, Marketing, and Operations to test and optimize messaging, pricing, and go-to-market strategies based on performance data and partner feedback • Bring market and partner insights into NerdWallet to inform product development, pricing strategy, and overall marketplace experience • Develop deep expertise in the RIA ecosystem and competitive landscape to strengthen NerdWallet’s positioning and targeting strategy • Represent NerdWallet at industry events and conferences to build relationships, strengthen brand presence, and generate qualified pipeline
Territory Account Manager, Enterprise AV
NETGEARWe turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.
• Develop and execute an effective territory strategy for the Southeast region. • Conduct sales forecasting for specific accounts, geographic markets, and industry verticals. • Meet with and educate AV integrators, consultants, and customers about NETGEAR’s solutions. • Partner with the NETGEAR distribution team to ensure key accounts access appropriate discount levels. • Collaborate with distribution sales teams to identify and target key accounts and markets. • Stay current on product and industry developments to provide expert consulting to partners and clients.
Territory Manager – Île-de-France
KNIPEXKNIPEX Quality - Made in Germany | Your Brand for Pliers | family-owned | since 1882
• Development and support of the distributor network (50%) • Identify and prospect new distributors to expand the network. • Support existing distributors in expanding product ranges, promoting and selling our products. • Train distributor teams on the technical features and benefits of our tools. • Monitor distributor performance regularly and suggest areas for improvement. • Act as the primary point of contact for distributors and ensure a trusted relationship. • Specification and influence with target users (50%) • Identify strategic end users (tradespeople, construction professionals, industrial clients, etc.) and understand their needs. • Present and demonstrate the technical and practical advantages of our tools. • Organize product demonstrations on-site or at professional events. • Build trusted relationships with users to foster loyalty to our products.
Account Coordinator – Emerging Risk
NewfrontWe're bringing innovation to the insurance industry in service of our clients!
• Manage successful outsourcing of workflows including, but not limited to, certificates of insurance, auto identification cards, policy checking, and MVRs. • Prepare and review client communications and deliverables. • Manage certificate of insurance process, if necessary. • Prepare, process, and distribute endorsements and invoices. • Monitor and resolve billing discrepancies and perform reconciliations. • Execute consistent and accurate data and information entry and maintenance in various systems including AMS, SharePoint, etc. • Execute consistent and accurate database and document management processes and workflows. • Coordinate and own the renewal process workflow for successful, timely execution.




