Title: Customer Success Manager Generalist Location: Ciudad de México, MX, 06500 Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. About the Role The SAP Cloud Success organization is aiming to create an industry-leading Digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Customer Success Managers) to our customers. CSMs will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business. Further responsibilities: - Onboard New customers - Conduct virtual onboarding sessions and regular check-ins during the implementation phase - Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices - Assist customers in case of showstoppers and roadblocks - Drive customer adoption and respond to risk scenarios - Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale - Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources - Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices - Act as trusted advisor and be first point of contact for non-technical inquiries - Build and leverage a network of key internal stakeholders from different functions that can support customer success - Analyze and interpreting customer data to prioritize customer engagements - Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline Requirements: Location: Ciudad de México, México - Experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting - Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Experience Management, BTP, Customer Experience, or FSM would be a plus - Experience managing high volume of customer engagements - Proven experience working with diverse, cross functional teams, both virtually and globally - Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment - Strong orientation towards teamwork and collaboration - Strong interpersonal skills which aid to build relationships externally and internally - Creative problem solving under pressure when working through customer issues - Excellent listening, written and oral communication skills - Fluency in Spanish and English. WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 449892 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Title: Senior Success on Demand Consultant Location: Santiago Job Description: PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty - Senior Forward Deployment Engineering Delivery Consultant (FKA Senior Scaled Delivery | Success on Demand Consultant) The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers. This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies. The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement. Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives. This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices. Responsibilities: - As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud. - Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives. - Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations. - Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required. - Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases. - Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements. Requirements: - 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments. - Cloud & Architecture Mastery: Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines. - AI Implementation: Experienced in deploying generative AI models and integrating them into complex platforms. - AI-Driven Development: Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery. - Tech Stack: Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines. - DevOps Best Practices: Proven track record in debugging, testing, security, and managing the full software delivery lifecycle. - Strategic Leadership: Experience managing large-scale platform deployments and AI initiatives from scoping to delivery. - Stakeholder Management: Ability to influence senior executives and translate technical strategies into business outcomes. - Team Mentorship: Strong background in leading cross-functional teams and fostering collaborative, high-performance environments. - Certifications: Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE. - Customer Collaboration: Comfortable providing technical guidance directly to clients, data scientists, and architects. - Soft Skills: Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: - Competitive salary - Comprehensive benefits package - Flexible work arrangements - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Company-wide hack weeks - Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Role Description Die Evergrow AG steht für kontinuierliches Wachstum und die persönliche Weiterentwicklung ihrer Teammitglieder. Mit einem starken Fokus auf Aus- und Weiterbildung bieten wir unseren Mitarbeitern optimale Bedingungen, um sich sowohl beruflich als auch persönlich weiterzuentwickeln. Wir legen grossen Wert auf ein modernes Arbeitsumfeld und pflegen ein offenes und unterstützendes Teamklima. - Akquise - Kundenbetreuung - Administrative Tätigkeiten - Teilnahme an Weiterbildungen - Support Qualifications - Abgeschlossene Grundausbildung - Weiterbildung im Bereich Verkauf von Vorteil - Gute MS Office Kenntnisse - Exakte und zuverlässige Arbeitsweise - Einwandfreie Deutschkenntnisse in Wort und Schrift - Motivierte und lernbereite Persönlichkeit - Teamplayer Benefits - Attraktive Verdienstmöglichkeiten - Aufstiegschancen innerhalb des Unternehmens - Zugang zu umfangreichen Aus- und Weiterbildungsangeboten - Moderne Arbeitsbedingungen und flexible Arbeitszeitgestaltung - Teilnahme an internen Workshops und Veranstaltungen zur Netzwerkbildung - Ein modernes und dynamisches Arbeitsumfeld mit erfahrenen Coaches, die dich in deiner beruflichen und persönlichen Entwicklung unterstützen. - Die Möglichkeit, ein breites Wissen zu erlangen und kontinuierlich zu wachsen. - Ein positives Verhältnis zu unseren Kunden und Partnern. - Eine flexible und offene Unternehmenskultur, die auf Zusammenarbeit und gegenseitige Unterstützung setzt.

Was Wir Aufbauen Bei ecoplanet definieren wir Energie für morgen neu. Unsere Mission: Energiemanagement zum Wettbewerbsvorteil jedes europäischen Unternehmens machen. Wir bauen das Betriebssystem für die Energiewende – Kosten senken, Effizienz steigern, Prozesse optimieren. Warum Wir Dich Brauchen TL;DR – Wir suchen eine/n Customer Success Lead, der/die Energie nicht nur versteht – sondern gelebt hat. Ob als Energieberater/in im Kundenprojekt oder als Energiemanager/in, der/die selbst ein EnMS aufgebaut hat: Du weißt, was es braucht, um Verbrauch zu senken, Regularien einzuhalten und interne Stakeholder zu überzeugen. Bei ecoplanet kombinierst du dein aktives Fachwissen mit den technologischen Möglichkeiten des ecoplanet Produkts – hands-on, auf Augenhöhe, mit echtem Impact. Deine Aufgaben: - Aktive Betreuung eines Portfolios mittelständischer Kunden – von Onboarding über Adoption bis zur langfristigen Partnerschaft - Entwicklung individueller Energy Champion Roadmaps je Kunde – abgestimmt auf regulatorische Anforderungen (z.B. EED, ISO 50001, EnMS-Pflichten) und die jeweilige Ambition zur Energiekostenoptimierung, im Einklang mit der Nutzung des ecoplanet Cockpits - Durchführung von Business Reviews und Übersetzung von Plattformfähigkeiten in messbare Kundenergebnisse - Enge Zusammenarbeit mit Kunden-seitigen Energieverantwortlichen – du wirst ihr wichtigster Sparringspartner - Interne Stimme der Kunden – du gibst strukturierte Insights an Product, Sales und Leadership weiter - Aufbau und Weiterentwicklung eines kleinen CSM-Teams sowie Mitgestaltung skalierbarer Playbooks - Identifikation von Erweiterungspotenzial im Bestand in enger Abstimmung mit dem Sales-Team Was Du Bei Uns Erreichen Wirst Bring Deine Stärken Ein Must-haves: - Energie-Hintergrund – einer der folgenden Wege (Ersteres präferiert): - Energieberater/in: 3–5+ Jahre in der Energieberatung, mit Erfahrung in der Analyse und Optimierung von Energieverbräuchen bei Industriekunden oder im Mittelstand - Energiemanager/in: Nachgewiesene Erfahrung im Aufbau oder Betrieb eines Energiemanagementsystems (EnMS) auf Unternehmensseite – idealerweise inkl. ISO 50001 Implementierung oder BAFA-Auditprozess - Regulatorisches Know-how: Kenntnisse relevanter Anforderungen im Bereich Energiemanagementsysteme (EED, ISO 50001, BAFA, etc.) - Führungserfahrung: Erfahrung in der Leitung oder Begleitung eines Teams – du setzt hohe Standards und nimmst Menschen mit - Hands-on Mentalität: Du arbeitest direkt am Kunden – keine reine Steuerungsrolle, sondern echte operative Verantwortung - Kommunikationsstärke: Du bringst Komplexität auf den Punkt – gegenüber Energiemanagern genauso wie gegenüber Geschäftsführern - Fließend Deutsch, gutes Englisch Starkes Plus / Sehr relevant: - Erfahrung in der Nutzung digitaler Energietools - Erfahrung in einem Early-Stage- oder wachstumsstarken Startup Deine Entwicklungsperspektiven Was Wir Bieten - Top-of-Market-Team – arbeite mit den Besten der Branche - Wettbewerbsfähige Vergütung inkl. VSOP - Jobrad, Jobticket, Wellpass und mehr - Modernes Büro in München - Echter Impact: Deine Arbeit hilft mittelständischen Unternehmen, Energie als strategischen Hebel zu nutzen Deine Bewerbung