Benefits: - Life insurance - Health stipend - Bonus based on performance - Competitive salary - Flexible schedule - Opportunity for advancement - Paid time off - Training & development *Seeking Bilingual Spanish Candidates* ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Juan Amoros - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: - Answer customer inquiries and provide policy information. - Assist customers with policy changes and updates. - Process insurance claims and follow up with customers. - Maintain accurate records of customer interactions. QUALIFICATIONS: - Communication and interpersonal skills. - Detail-oriented and able to multitask. - Previous customer service experience preferred. - Bilingual Spanish highly preferred. This is a remote position.

Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Administrative Services Estimated Pay Range: $20.01 - $30.01 / hour, based on location, education, & experience.In accordance with State Pay Transparency Rules. "Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0 As a Senior Service Center Representative for Banner Plans & Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will provide excellent customer service and satisfaction with a goal of first call resolution. As a Senior Service Center Representative, you will be working in a remote setting. Your shifts will be Monday-Friday between 8am-8pm, Arizona Time Zone. (Some after-hours or weekends may be required for certain types of training. Advanced notification will be provided when this is necessary.) Please note Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today! As a valued and respected Banner Health team member, you will enjoy: - Competitive wages - Paid orientation - Flexible Schedules (select positions) - Fewer Shifts Cancelled - Weekly pay - 403(b) Pre-tax retirement - Resources for living (Employee Assistance Program) - MyWell-Being (Wellness program) - Discount Entertainment tickets - Restaurant/Shopping discounts Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. POSITION SUMMARY This position provides leadership and expertise to the representatives providing customer service to providers and members of benefit plans; supports the development of the company health plans as well as the staff by coordinating the training, documentation, client communication techniques, and other resources necessary to ensure an excellent quality of service. This position serves as a primary resource in complex and/or sensitive cases and takes escalated calls. May be assigned to work in a variety of team leadership, work flow management and/or quality assurance functions. CORE FUNCTIONS 1. Provides customer service, researches and solves problems for escalated calls and member or provider issues requiring investigation and problem solving. 2. Provides training and informational/reference resources for the service center. 3. Maintains records, tracks cases, issues correspondence and log events for assigned area of benefits services. 4. Provides direction and leadership in daily work and workflow of a service center team. 5. Works on special projects as assigned. 7. Works under limited supervision to provide for diverse customer service needs for multiple benefit plans. Interprets company and contracted managed care organization policy and procedure. Makes decisions within structured definitions and defined policy. This position manages diverse customer needs while positioning services and programs as the preferred choice for meeting the stated needs. This position independently interprets benefits and managed care policies and procedures and communicates accordingly to customer base, following general guidelines and standards, this position will determine appropriate action to meet customer needs. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must have substantial previous related work experience in managed care benefits member/provider services work are required, with three to fours years of experience in a high volume service center or managed care environment, preferably with self-insured plans. Must possess excellent communication skills to handle moderately complex inquiries, while maintaining a positive and helpful attitude. Requires the ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times. Must have the ability to learn and effectively use the company’s customer information systems, as well as developing and maintaining a fundamental knowledge of the organization’s benefit plans. PREFERRED QUALIFICATIONS Experience working with self insured plans is highly preferred. Bilingual Spanish/English skills are a plus. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Overview Job Summary: Responsible for providing back-office support in various capacities to the internal & external client team members in accordance with policies, procedures, and quality standards; establish a good working relationship with team members and department contacts to maintain and continuously strive to improve the level of overall service being provided. Continuously strive to improve efficiencies and maintain an expert level in internal and external applications. Responsibilities Essential Duties: Essential duties noted below may vary by position and/or client needs. Reporting/Support Functions - Participate in the activities involved in providing quality support and reporting services to assigned internal/external departments (e.g., Operations, Sales, Analytics, etc.) while ensuring adherence to corporate and departmental policies and procedures. - Monitor data & update sales performance through sales tracking tools and other performance KPI’s - Receive and process purchase orders in a timely manner validating for accuracy of all details - Communicate directly with customers throughout order process - Create and prepare sell sheets, presentations, truck builders, trackers, etc. - Complete set up of new items, displays, promotions, and execution of price changes - Process and fulfill sample orders as requested - Management of payments and deductions by researching and validating all claims in accordance with client and company standards and processes - Update and maintain internal/external systems with detailed and accurate customer, product, pricing, and sales data - Develop, generate, and distribute reporting as needed - Document customer/client notes in CRM with concise details timely and accurately - Research and resolve issues within scope of responsibility - Support the assigned sales team with other administrative tasks as requested General Associate Job Responsibilities - Exercise exceptional customer service skills to optimize each contact with the client and customers - Ensure that all requests/tasks are responded to in a professional and timely manner - Maintain required documentation including Standard Operating Procedures (SOP’s) on all processes updating regularly as needed - Maintain strict confidentiality of information provided by client and customers or data accessed within assigned systems - Maintain an in-depth knowledge of client's products and systems, as well as policies and procedures - Establish and maintain a professional relationship with internal/external customers, client, team members and department contacts - Escalate to leadership any situation outside the employee’s control that could adversely impact the services being provided Related Duties as Assigned The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents - Consequently, job incumbents may be asked to perform other duties as required - Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above - Please contact your local Employee Relations representative to request a review of any such accommodations Qualifications Qualifications - Must be 18 or older and have a High School diploma or GED or equivalent education - Positive attitude and strong interpersonal communication skills - Excellent time management skills and the ability to prioritize work - Attention to detail and problem-solving skills - Excellent written and verbal communication skills - Strong organizational skills with the ability to multi-task - Ability to develop mastery of multiple systems, the business and category knowledge Proficiency in Microsoft Office with a strong emphasis on Excel Additional Information MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: - Medical, dental & vision - 401(k)/Roth - Insurance (Basic/Supplemental Life & AD&D) - Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Posted Salary Range USD $16.00 - USD $17.00 /Hr. Posting Information Hiring locations: Florida, Georgia, Texas, Wisconsin Posting Ends: 02/27/26 Wage: Posted wage for this seat should be $16.00-$17.00.

Role Description We are seeking an Appeals Specialist II to join our growing team. As an Appeals Specialist II, you will be exposed to the complex reimbursement methodology between hospitals and insurance companies. Appeals Specialists work closely with assigned project teams on the specialized retrospective recovery process. You will be exposed to the revenue cycle process and various provider clients and systems. - Follow-up with insurance carriers on underpaid claims by phone; complete follow-up actions as advised - Research claim variances in hospital patient accounting systems (EPIC, Meditech, Cerner, Athena) - Draft appeals to insurance carriers on denied or underpaid claims - Review claim detail including coding, billing and insurance information for discrepancies - Run claims data through various pricing software Qualifications - Strong healthcare industry knowledge - Ability to troubleshoot and remedy claim submission errors - Demonstrated attention to detail - Excellent written and verbal communication skills - Team-Oriented and Flexible - Creative Problem-solving skills Requirements - High School Diploma or GED required; bachelor's degree preferred - Hospital billing experience required - Previous work from home experience Benefits - Full benefits package, including health, dental, vision and life insurance upon hire - Matching 401k - Competitive salaries - Advancement opportunities - Incentive programs The US base pay range for this position starts at $19.00 hourly. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered. Company Description Aspirion has delivered market-leading revenue cycle services for over two decades. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid. At the core of our success is our highly valued team of over 1,400 teammates, united by a shared commitment to client excellence, focusing on achieving outstanding outcomes for our clients. We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.