• Lead point of contact for all client account management matters • Suggest solutions and innovative ideas to meet client needs • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors • Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution • Build effective business strategy for client’s post launch to enable the long-term retention and growth of the account • Collaborate with internal teams to advocate for client’s needs, drive adoption, and provide best in class support • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders • Forecast and track key account metrics (e.g. enrollment and adoption) • Analyze data through reports and trends • Negotiate contracts and close renewal agreements • Minimize Churn, anticipating and identifying risks and mitigating them • Upsell and cross sell new products and services

• Primary responsibility of Customer Success Strategist is to successfully manage customer relationships by optimizing the customer experience, driving achievement of Ciena cost management, as well as the booking of contract modifications and proper invoicing. • The responsibility is to lead Services in the CALA North Sales Hub. • Ensure that customer needs are met and maintained, identifying any shortfalls and providing guidance on modifications that may be required to adhere to all service margins and timely maintenance renewals. • Customer Success Strategists typically interface with the Ciena Program Managers, Services Project Management and require to interact / provide feedback to Ciena Operations teams, Field Operations, Sales, Bid Management, Service Delivery Groups, and Finance to ensure project / contract deliverables and financial targets are met. • Provide day-to-day leadership for the Services business, ensuring alignment with Ciena's mission, values, and goals. • Develop and execute strategies to expand Ciena's footprint in the segment, driving revenue, profitability, and market share. • Accountable for opportunity management in Salesforce and subsequently Kantata for service projects ensuring they are reflecting the most up to date metrics. • Manages the reflection and upkeep of customer health within the Gainsight database. • Acts as Ciena Government Solutions sub-contracts administrator by working with Ciena Contract Management to ensure contracts and contract modifications are reflected properly within both Mavenlink and Salesforce. • Interfaces with the Ciena Account Teams, Services Quoting Team, and Order Management Group to ensure the proper quoting and processing of certain sub-contracts. • Works with Ciena Accounts Receivable on invoicing and the proper processing of payments for certain sub-contracts. • Facilitate communication between internal groups, internal functions, and outside suppliers/customers as necessary in support of bookings and project execution. • Assure all parties maintain close communication and coordination regarding business metrics as well as ensuring they are accurately reflected in their respective internal databases. • Work directly with Service Project Managers to maintain project schedules and report to management regularly or as agreed as well as participating in process improvement initiatives as assigned.

Globe Life AO is expanding and seeking motivated professionals who want to make a meaningful impact while enjoying the flexibility of a fully remote career. This opportunity is ideal for individuals who are passionate about helping others and interested in building a long-term, purpose-driven career. Our team serves veterans, union members, and their families by providing life insurance and supplemental benefits designed to protect their financial futures. With structured training, warm member requests, and ongoing mentorship, you’ll have the support needed to succeed from day one. Why Join Globe Life AO 100% Remote Work Work from anywhere in the United States with no commute required. Performance-Based Earnings Income tied directly to results, with bonus opportunities and top performers earning six figures annually. Qualified Member Requests Connect with individuals who have requested information about benefit programs. No Startup Costs All tools, training, and operational resources are provided. Recognition & Advancement Performance incentives, awards, and leadership opportunities for high achievers. Union Membership Representation and benefits through OPEIU Local 277. Established Stability Join an organization backed by more than 70 years of industry experience. Key Responsibilities - Engage with members to understand their insurance and financial protection needs - Educate clients on life insurance and supplemental benefit options - Guide members through the application and enrollment process - Provide ongoing policy support, including reviews and claims guidance - Maintain accurate records and ensure compliance with regulatory standards - Build long-term, trust-based relationships with members Ideal Candidate Profile Successful candidates typically demonstrate: - Strong communication and interpersonal skills - Self-motivation and a goal-oriented mindset - Comfort using digital tools and working in a remote environment - Problem-solving and critical-thinking abilities - Sales or customer service experience (preferred but not required) Candidates must be eligible to obtain a Life Insurance License (training and licensing support provided). Eligibility Requirements - Must be legally authorized to work in the United States - Must be physically located within the United States Why This Role Matters At Globe Life AO, this is more than a job—it’s an opportunity to build a career with purpose. You’ll help families protect what matters most while creating a flexible and rewarding professional path for yourself. Our culture is built on mentorship, growth, and long-term success. Apply Today If you’re ready to make a meaningful impact while building a remote career with strong growth potential, we encourage you to apply. Take the next step with Globe Life AO today.

AO is seeking motivated and service-driven professionals to join our team as Life & Health Benefits Advisors. This opportunity is ideal for individuals who want to build a meaningful career helping individuals and families protect their financial futures while developing their skills in a flexible, growth-focused environment. Whether you’re an experienced professional or transitioning into the industry, AO provides structured training, mentorship, and ongoing support to help you succeed in a remote setting. Why Join AO Unlimited Income Potential Performance-based compensation with bonus opportunities tied directly to results. 100% Remote Flexibility Build your career from anywhere in the United States while maintaining schedule flexibility. Training & Mentorship Comprehensive onboarding and ongoing development programs designed to support long-term success. Recognition & Incentives Opportunities to qualify for travel rewards and performance recognition. Growth-Oriented Culture A collaborative team environment focused on mentorship, accountability, and professional advancement. Key Responsibilities - Educate clients on available life and health coverage options - Recommend benefit solutions based on each client’s individual needs - Build and maintain long-term client relationships founded on trust - Set and pursue personal performance goals within a results-driven environment - Stay informed on industry updates, product offerings, and best practices - Utilize digital tools and virtual platforms to manage client interactions efficiently Ideal Candidate Profile We’re looking for professionals who are: - Goal-oriented and motivated by personal growth - Strong communicators with a client-first mindset - Eager to learn and develop professionally - Adaptable and resilient in a fast-paced environment - Comfortable working independently while contributing to a collaborative team culture Why This Opportunity Stands Out At AO, success is built through mentorship, accountability, and opportunity. Team members are empowered to grow their careers while making a meaningful impact on the families they serve. This role offers both immediate earning potential and long-term professional development within a stable and established organization. Eligibility Requirements - Must be a U.S. resident or citizen - Must be physically located and legally authorized to work in the United States Ready to Take the Next Step? If you’re ready to build a career that combines flexibility, financial growth, and purpose, we encourage you to apply. Interviews are conducted virtually via Zoom for convenience. Apply today and start building your future with AO. 🚀