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Australian Financial Complaints Authority logo
Australian Financial Complaints Authority

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Consumer Panel Member – Insurance

InsuranceInsuranceFull TimeRemoteSeniorTeam 501-1,000Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

108 days ago

Salary

0

Seniority

Senior

English

Job Description

Consumer Panel Member – Insurance

Australian Financial Complaints Authority

• Act as a Panel Member in insurance disputes within the limits as determined in the AFCA rules and guidelines • Read relevant dispute files and take an independent view based upon your experience and knowledge • Contribute to the decision-making process and drafting of determinations • Identify and report to the Lead Ombudsman member conduct which may require notification to ASIC or other industry bodies

Job Requirements

  • Extensive experience in the insurance sector with a track record of significant achievements in your profession
  • Knowledge of issues and laws pertaining to the financial services industry or its consumers and to External Dispute Resolution schemes
  • Capacity to act independently, objectively and experience as a decision maker
  • Ability to effectively communicate and write clearly and accessibly
  • Strong analytical and problem-solving skills that will allow you to get to the heart of complex disputes in order to achieve outcomes in a timely and fair manner

Benefits

  • flexible work options
  • thoughtful benefits
  • opportunities to deepen expertise

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