Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. We are seeking a client-focused and results-driven Revenue Cycle Account Manager to serve as a key liaison between our organization and our most valued physician clients. This individual will be responsible for managing day-to-day client relationships, driving satisfaction and retention, and ensuring the successful delivery of Revenue Cycle Management (RCM) services. The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices. This is a full-time, exempt position reporting to the Senior Director of RCM Account Management. What You Will Do: Revenue Cycle Performance & Optimization: - Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections. - Identify trends and implement solutions to optimize revenue collection and minimize delays. - Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups. - Address payer issues, clearinghouse rejection resolution, reimbursement challenges, and operational bottlenecks. - Perform root cause analysis and provider education as needed and required. Operational & Financial Oversight: - Develop and execute action plans to improve financial outcomes for clients. - Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices. - Provide detailed Excel reporting and insights on revenue cycle health. - Partner with leadership to refine workflows and enhance efficiency. Issue Resolution & Process Improvement: - Investigate and resolve client issues related to claims, payments, or system inefficiencies. - Work cross-functionally with internal teams to drive process improvements. - Identify automation and technology enhancements to streamline operations. Client Relationship Management: - Build and maintain strong relationships with healthcare providers and stakeholders. - Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes. Qualifications & Skills: - Experience: 5+ years in revenue cycle management, medical billing, or healthcare account management. Primary Care, Podiatry, Behavioral Health, and Skilled Nursing specialty knowledge, highly preferred. - Education: Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience. - Technical Skills: Familiarity with RCM software (e.g., NextGen, Athena, eClinicalWorks, Waystar), payer portals, Excel expertise, and reporting tools. - Knowledge: Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes. Knowledge and familiarity with special programs including ACO, CCM, BHI, APCM, etc. - Soft Skills: Excellent communication, problem-solving, and customer service skills. - Analytical Ability: Experience with financial reports, data analysis, and KPI tracking. - People Oversight: 3+ years’ experience in supervising staff and overseeing workflow functions.  - Ability to function well in a fast-paced and at times stressful environment.   - Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.   Who we are! Assembly Health, headquartered in Chicago, IL, is a healthcare management services organization (“MSO”) that provides clinical services and business solutions to long-term care facilities and physician practices throughout the country. We currently serve over 4,000 facilities and 200 physician practices in more than 40 states.  Our services include onsite podiatric care, revenue cycle management, marketing, logistics, staffing, and compliance that help long term care communities and physician practices perform at their best. We believe that if communities and providers can function at the highest level, care for people will only get better. Assembly Health is an equal employment opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, marital status, or pregnancy. Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Salary Range $75,000—$90,000 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

• Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters. • Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service. • Analyze complex client needs and assist in developing practical and efficient solutions. • Maintain responsiveness, reliability, and accuracy in service execution. • Respond to client inquiries and escalations, ensuring concerns are addressed promptly. • Maintain consistent communication with internal teams to resolve issues. • Maintain reporting and tracking of client issues. • Provide regular updates and reports on account status, client feedback, and areas for improvement. • Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience. • Stay updated with the latest industry trends and share valuable insights with colleagues, fostering a culture of growth and collaboration.

- **Strategy & Leadership:** Lead weekly client calls, handle objections with data, and identify gaps in the customer lifecycle. - **Campaign Oversight:** Write clear, concise briefs for our design team and perform rigorous QA on every email before it goes live. - **Automation (Flows):** Build, optimise, and A/B test sophisticated flows (Abandoned Cart, Post-Purchase, Win-back, etc.). - **Data Analysis:** Check Klaviyo/Omnisend dashboards daily. If revenue is down, you’re the one who finds out why and proposes the fix. - **Internal Excellence:** Use Trello/Figma and our internal SOPs to ensure 100% on-time delivery with zero missed deadlines.

• Take full responsibility for developing new business in the DACH market • Manage and expand key accounts and channel partnerships • Drive the full sales process from first contact to C-level negotiations and contract closure • Represent Clavister at customer meetings and industry events • Approximately 30–50% travel within the DACH region