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Armis was founded in 2015 and quickly gained prominence for its innovative approach to cybersecurity. It delivers a cloud-based platform that identifies all ass
Resident Engineer
Location
Costa Rica
Posted
103 days ago
Salary
0
Seniority
Senior
Job Description
Resident Engineer
Armis
• Work in collaboration with the Armis TCSM to refine and translate complex requirements and execute on best practice solutions • Ensure operational uptime of customer platform by performing health checks • Ensure the customer deployments and configurations align with business use cases as defined by the TCSM and drive Armis adoption and implementation plans • Learn and understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector • Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts • Provide technical subject matter expertise where applicable according to the Resident Engineer area(s) of proficiency • Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. • Provide technology/product training and intellectual property material as needed • Effectively use moderate to sophisticated lab setups to recreate and solve problems. • Submit complete and accurate bug reports in your area of expertise. • Determine root cause and resolution for previously unknown problems. • Interact across TCSM/CSM/Sales teams and development teams at peer level. • Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable. • Build custom security policies and application signatures; Interact with the Armis TCSMs to troubleshoot and diagnose cases • Mitigate web-based threats in a timely manner; • Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Job Requirements
- 5+ years experience as full-time onsite Resident Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
- 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
- 3+ years experience working in Security/IT/Healthcare/ICT/Commercial sectors
- Applied knowledge of the Networking industry, products, and protocols.
- Track record of successful problem solving and delivering known solutions with a high level of customer happiness.
- Experience analyzing, use and configuring medium to enterprise networks.
- Ability to work effectively in an interrupt driven environment and provide mentorship to other members of the work group.
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4 to 8 years related experience.
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays, including monthly me days
- Highly inclusive and diverse workplace
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